Hotel Receptionist / Front of House Team Member
A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.
If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator
Candidates will need to be available on a Full-Time, Permanent basis.
SALARY: Competitive
LOCATION: Central London (Zone 1)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation
JOB OVERVIEW
We have a fantastic new job opportunity for a Hotel Receptionist / Front of House Team Member to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations.
As a Hotel Receptionist / Front of House Team Member you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service.
Working as a Hotel Receptionist / Front of House Team Member you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment.
DUTIES
- Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities
- Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner
- Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely
- Telephone Handling: Answer internal and external calls promptly and manage switchboard operations
- Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy
- Billing and Payments: Post charges, process payments and ensure all financial transactions are correct
- End of Day Reporting: Prepare and submit daily reports and elevate any discrepancies
- Guest Communication: Relay messages and coordinate with departments to meet guest needs
- Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities
- Compliance and Safety: Follow procedures for health and safety, emergency response and data protection
CANDIDATE REQUIREMENTS
- Previous experience in a receptionist, front of house or customer service role
- Strong communication skills with a professional and friendly manner
- Excellent organisation skills and ability to multitask in a busy environment
- Experience with administrative tasks such as data entry, record keeping and correspondence
- Ability to use hotel systems, PMS systems or similar CRM/database systems
- Confident handling telephone enquiries and switchboard operations
- High level of attention to detail when managing bookings and financial transactions
- Ability to work flexible shifts including weekends and evenings
- A proactive approach with a focus on delivering excellent customer service
- Knowledge of local attractions and transport routes is advantageous
JOB REF: AWDO-P15019
