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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth reception experience.
- Company: Join a friendly, family-run hotel in beautiful Hope Cove, South Devon.
- Benefits: Enjoy competitive pay, free meals, onsite parking, and potential live-in accommodation.
- Why this job: Be the face of exceptional guest experiences in a supportive environment.
- Qualifications: Previous hotel reception experience and strong communication skills are essential.
- Other info: Flexible shifts with opportunities for training and development.
The predicted salary is between 28800 - 43200 £ per year.
A Hotel Receptionist / Front Desk Agent with excellent client-facing customer service and administrative skills is required to work on the Front of House Reception Desk for a well-established family-run, independent hotel in Hope Cove, South Devon.
SALARY: Competitive + Benefits
LOCATION: Hope Cove, South Devon
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40-48 Hours per Week, Shift Work, 5 Days out of 7
JOB OVERVIEW
We have a fantastic new job opportunity for a Front of House Hotel Receptionist / Front Desk Agent who has excellent client-facing customer service and administrative skills. As the Front of House Hotel Receptionist / Front Desk Agent, you will be working in a welcoming family-run, friendly and supportive environment with added employee benefits. You will play a vital role in upholding the hotel's commitment to exceptional guest experiences.
Your primary responsibility is to deliver warm, welcoming, and efficient service, ensuring every guest feels valued and cared for, in alignment with the hotel's established vision and values. As a successful candidate, you will serve as the first point of contact, responding promptly and courteously to guest inquiries and requests, while contributing to the seamless operation of the reception desk. A proactive and positive approach is essential, reflecting the hotel's dedication to creating a truly memorable stay for each and every guest.
DUTIES
- Welcome guests on their arrival using the guests' name and assist with their registration ensuring all details of reservations are correct.
- Check guests out, charge payment accordingly and pass on any feedback to the General Manager.
- Liaise effectively with other departments.
- Aid and assist guests during their stay through effective use of social skills and pass on any comments to the relevant personnel.
- Ensure full handover is passed on to the next shift.
- Ensure correct procedure regarding all matters of security are observed.
- Understand the importance of upselling to maximise rooms revenue.
- Cover the front desk at all times as per rota.
- Always keep the front desk clean and tidy.
- Assist with Food and Beverage service (when required) supporting colleagues at busy times. May lead to some Duty Management cover after probation.
CANDIDATE REQUIREMENTS
- Must have previous experience working on a front-of-house reception desk in a hotel environment.
- Flexible to work morning and afternoon shifts.
- Excellent written and verbal communication skills.
- Must be proactive with good organisational and time management skills.
- Previous experience using PMS Guest Line Reslynx and Resdiary highly desirable.
BENEFITS
- Competitive salary plus share of gratuities.
- Free onsite parking.
- Free meals whilst on duty.
- Statutory pension enrolment.
- Statutory holiday entitlement.
- Simple live-in accommodation may be available nearby (terms apply).
- Regular training and development.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration.
Hotel Receptionist / Front Desk Agent / Front of House Reception Desk employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Front Desk Agent / Front of House Reception Desk
✨Tip Number 1
Familiarise yourself with the hotel and its services before applying. Knowing the ins and outs of the establishment will help you stand out during interviews, as you can demonstrate your genuine interest in providing exceptional guest experiences.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you refine your ability to handle guest inquiries and complaints effectively, which is crucial for a Front Desk Agent.
✨Tip Number 3
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your previous experience in a front-of-house role during the interview. Highlight specific examples of how you've successfully managed guest interactions and contributed to a positive atmosphere in past positions.
We think you need these skills to ace Hotel Receptionist / Front Desk Agent / Front of House Reception Desk
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in customer service and administrative roles, particularly in a hotel or front desk environment. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples of how you've successfully handled guest inquiries or resolved issues in previous roles.
Highlight Relevant Skills: Emphasise your excellent communication skills, organisational abilities, and any experience with property management systems like PMS Guest Line, Reslynx, or Resdiary. These are crucial for the role and should be clearly stated in your application.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Front Desk Agent.
How to prepare for a job interview at AWD online
✨Showcase Your Customer Service Skills
As a Front Desk Agent, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest inquiries or resolved issues in previous roles, highlighting your proactive and positive approach.
✨Familiarise Yourself with the Hotel
Research the hotel’s values, mission, and any unique features it offers. Being knowledgeable about the establishment will demonstrate your genuine interest in the role and help you align your answers with their expectations.
✨Practice Common Interview Questions
Anticipate questions related to your experience in front-of-house roles, handling difficult guests, and your organisational skills. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects the professional image expected in a hospitality environment.
