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- Tasks: Provide excellent customer service and support daily hotel operations at the front desk.
- Company: Join a vibrant hotel in Central London, known for its welcoming atmosphere.
- Benefits: Competitive salary, flexible shifts, and a dynamic work environment.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Strong communication, organisation, and multitasking skills are essential.
- Other info: Full-time role with opportunities for growth in the hospitality industry.
The predicted salary is between 22000 - 30000 £ per year.
A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.
If you’ve also worked in the following roles, we’d also like to hear from you:
- Front Desk Agent
- Guest Services Assistant
- Front Office Coordinator
- Hotel Customer Service Advisor
- Reception Administrator
Candidates will need to be available on a Full-Time, Permanent basis.
SALARY: Competitive
LOCATION: Central London (Zone 1)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation.
We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service.
Hotel Receptionist / Customer Service Front of House / Front Desk employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Customer Service Front of House / Front Desk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Front Desk role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the front desk, like handling guest complaints or processing reservations. The more prepared you are, the more confident you'll feel during interviews.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in a busy environment. This will demonstrate that you're ready for the fast-paced hotel scene.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the perfect Front Desk position. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Hotel Receptionist / Customer Service Front of House / Front Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and front desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’d be a great fit for our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills: Since this role involves a lot of guest interaction, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, let us know you can connect with guests effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AWD online
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, amenities, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their customer service.
✨Showcase Your Communication Skills
As a Front Desk Receptionist, strong communication is key. Prepare examples of how you've effectively communicated with guests or handled difficult situations in previous roles. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Multitasking Abilities
In a busy hotel environment, multitasking is essential. Think of specific instances where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritise tasks and stay organised, especially during peak times.
✨Be Flexible and Positive
Flexibility is crucial for this role, given the varied shifts. Highlight your willingness to work mornings, evenings, and weekends. A positive attitude can go a long way, so express your excitement about the opportunity to create memorable experiences for guests.
