Hotel Porter and F&B Assistant

Overview Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image at all times is required for a well-established hotel chain based in Central London.Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar.SALARY: CompetitiveLOCATION: Central LondonJOB TYPE: Full-Time, PermanentJOB OVERVIEWWe have a fantastic new job opportunity for a Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times.Working as the Hotel Porter you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests.As the Hotel Porter you will maintain a courteous and professional telephone manner at all times and deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner.Duties Your duties as a Hotel Porter and Food and Beverage Assistant will include:Administration Maintain accurate record of customer reservations for the restaurants and barsCheck and accept deliveriesVerify use-by and expiration dates on all goods receivedAssist in placing orders and requisitions. Complete all necessary paperworkKeep all delivery notes safe and pass them to the F&B Manager/Cost ControlKeep menus, brochures and other promotional materials clean, tidy and readily availableObtain a guest list from reception at the start of each shiftEnsure complete and accurate handover between shiftsKeep a supply of local maps, brochures and magazines containing relevant local informationKeep accurate record of all bookings made for guestsTelephone Be fully conversant with all telephone and fax equipmentKeep record and be familiar with all extension numbers in the HotelMaintain a courteous and professional telephone manner at all timesRecord and pass all messages to guests and other employees promptlyGuest Services Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilitiesIdentify return clients and welcome them backEscort customers to an appropriate table or waiting area and assist with coats and bagsPresent the correct menus and give any explanation on menu itemsGive customers accurate information about any drinks offered in the menuPromote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.)Liaise with kitchen staff and serve the correct type, quality and quantity of food in accordance with laid down proceduresAttend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient mannerAnswer customer enquiries politely and efficiently and where necessary seek help and information from other departmentsServe drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirementsRecommend hotel facilities and services first, or those of sister hotels if possibleEnsure that only approved or contracted suppliers are used when recommending/booking a service for a guestHandle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessaryAccounting and Cashiering Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for itBe familiar with the deposit/payment policy of suppliersInform the guest where a higher charge will be incurred due to including commissionEnsure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement listGeneral Be fully conversant with hotel and in-room facilitiesKeep the Concierge desk and lobby area clean and tidy at all timesCarry out minor repairs in guest bedrooms and public areas when necessaryArrive on duty at the correct timeEnsure full and accurate handover between shiftsHow to Apply To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV\’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P14344Full-Time, Permanent Hospitality and Catering Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.Food and Beverage Assistant – F&BAWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.awd online | http://www.awdo.co.ukAWD-IN-SPJ

#J-18808-Ljbffr