At a Glance
- Tasks: Provide a friendly reception service and support community arts activities.
- Company: Thriving community arts venue within an educational setting.
- Benefits: Friendly colleagues, leisure centre membership, free parking, and pension scheme.
- Other info: Opportunity to work in a creative environment with flexible hours.
- Why this job: Join a vibrant team and make a difference in your community.
- Qualifications: Experience in administration and customer service, plus strong communication skills.
The predicted salary is between 12000 - 15000 £ per year.
A fantastic opportunity for an organised Administrator / Receptionist with administration, customer service and front of house experience to support a thriving community arts venue within an education setting.
JOB OVERVIEW
Provide a professional reception service while supporting the day‑to‑day administration of the centre, assisting customers, processing bookings and helping deliver a varied programme of community activities.
DUTIES
- Reception Services: Welcome visitors and provide a professional, friendly and efficient front of house service.
- Customer Enquiries: Answer telephone, email and face‑to‑face enquiries, responding promptly or directing queries to the appropriate colleague.
- Bookings and Payments: Process bookings and payments using the centre's booking systems and maintain accurate records.
- Administrative Support: Prepare reports, maintain filing systems, produce registers and support general office administration.
- Community Activities: Assist with the organisation and delivery of community arts classes, workshops and events.
- Centre Presentation: Ensure reception, foyer, coffee shop, gift shop and hired spaces remain clean, organised and welcoming.
- Communication: Liaise with instructors, site staff and management to support daily operations and activity schedules.
- Closing Procedures: Secure the building safely at the end of the day in accordance with centre procedures.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience in an administrative or office support role.
- Experience providing excellent customer service within a public‑facing environment.
- Excellent verbal and written communication skills.
- Good working knowledge of Microsoft Office and confidence using computerised systems.
- Strong organisational skills with the ability to prioritise a varied workload.
- Ability to work independently and use sound judgement.
- A genuine interest in supporting arts and community activities.
DESIRABLE
- Knowledge of marketing activities or promotional campaigns.
- Experience using social media platforms to promote events or activities.
- Experience using electronic booking or ticketing systems.
BENEFITS
- Friendly and sociable colleagues.
- Staff membership rates to the modern on‑site Leisure Centre.
- Free on‑site car park.
- Good transport links.
- Enrolment in one of the UK’s Largest public sector pension schemes.
- A tax efficient Cycle‑to‑Work scheme through salary sacrifice.
The school is committed to safeguarding and promoting the welfare of children and young people, and all staff and volunteers are expected to share this commitment. Successful candidates will be subject to DBS and other relevant employment checks. The school reserves the right to close vacancies early.
Administrator / Receptionist (Saturday) in Hedge End employer: AWD Online
Join a vibrant community arts venue that values organisation and customer service, where you will be part of a friendly team dedicated to enriching the local community. With excellent benefits such as staff membership rates to the on-site Leisure Centre, a supportive work culture, and opportunities for personal growth, this role offers a rewarding experience in a dynamic educational setting. Enjoy the convenience of good transport links and a free on-site car park while contributing to meaningful community activities.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Receptionist (Saturday) in Hedge End
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like AWD Online and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at AWD Online and let us see your personality shine through!
We think you need these skills to ace Administrator / Receptionist (Saturday) in Hedge End
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and AWD Online.
Get Familiar with Our Brand:Before applying, take some time to learn about AWD Online and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at AWD Online
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress AWD Online.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which AWD Online will surely appreciate.
