AWD online is seeking a Service Delivery Manager / IT Service Desk Manager to lead a busy IT help desk, drive performance, and champion customer service. This hands-on role collaborates with senior leadership and oversees engineers on client sites.
You will manage SLAs, KPIs, service reporting, and continuous improvement, coordinating with the MD and Technical Account Manager on IT projects and ensuring high-quality IT support across the organization.
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Head of IT Service Delivery & Help Desk - London employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
