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- Tasks: Assist customers with enquiries, product info, and sales orders via phone and email.
- Company: Join Hanson Plywood, a leader in sustainable timber panel products.
- Benefits: Competitive salary, 10% guaranteed bonus, 23 days annual leave, and more.
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Strong communication skills and a team-oriented mindset; sales experience is a plus.
- Other info: 100% office-based role in Halifax with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a friendly, professional, and customer focused Internal Sales Executive / Customer Service Sales Agent to join our team at Hanson Plywood, a privately owned importer and distributor of responsibly sourced wood based panel products. The ideal candidate will have excellent communication skills, a helpful approach to customer interactions, and a strong team oriented mindset. Whilst not essential, experience or familiarity with sheet materials or wood based panel products would be advantageous and will support your success in the role.
SALARY: Competitive & Negotiable plus 10% Guaranteed Company Bonus plus Further Bonuses subject to Company Performance + Benefits including 23 Days Annual Leave plus Bank Holidays
LOCATION: Halifax, West Yorkshire (HX3) – 100% Office Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 8:30am to 5pm
We have a fantastic new job opportunity for an Internal Sales Executive / Customer Service Sales Agent who has a friendly, professional and helpful approach when selling to customers and who’s team orientated with excellent communication skills. Established since 1987, the company strives to make life easy for architects, designers and specifiers by presenting products with clear and easily understandable performance criteria. Our aim is to be instructive and helpful to our customers, whilst also being innovative and progressive in our services.
Working as an Internal Sales Executive / Customer Service Sales Agent you will support the business in assisting our customers with general enquiries, product information, quotations and orders using email or phone. You will need to be personable and helpful, going that extra mile to support your customers whilst working in a timely manner with a high level of accuracy.
Hanson Plywood specialises in sustainable and innovative timber panel products. We offer a comprehensive range of products including various types of plywood, OSB, MDF, HDF, hardboard, chipboard, blockboard, timber panels, door blanks, flexible panels, and decorative panels to commercial organisations. With a long-term commitment to sustainability, we work closely with global suppliers to uphold high environmental and ethical standards. Our structure allows us to stay agile, value-focussed, and concentrated on building meaningful, lasting relationships across the business.
Duties:
- Managing the Sales team inbox, handling incoming queries from our varied customer base, with precision in a timely manner
- Advising customers on product options, specifications and availability either on the phone or via email
- Preparing and processing quotes and sales orders on our custom-built system
- Supporting our Product Managers with purchasing activities and liaising with suppliers on queries
- Providing general administrative support within the office and with customers
Candidate Requirements:
- Demonstrates initiative and self-motivation in managing responsibilities, while remaining collaborative and team orientated
- Strong proficiency in Microsoft Office applications, particularly Word, Excel and Outlook
- Consistently presents a professional manner in appearance, language and behaviour
Desirable:
- Experience in internal sales, sales administration or a customer facing role
- Familiarity with wood / panel-based products
- Confident communication skills both with colleagues and customers
How to Apply:
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Sales Executive / Customer Service Sales Agent (AWDO-P14382) in Halifax) employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive / Customer Service Sales Agent (AWDO-P14382) in Halifax)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hanson Plywood. Understand their products and values, especially their commitment to sustainability. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common sales scenarios with a friend. This will help you feel more confident and prepared to handle queries like a pro.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in past roles. Highlighting your team-oriented mindset will resonate well with the hiring team at Hanson Plywood.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Executive / Customer Service Sales Agent (AWDO-P14382) in Halifax)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who’s customer-focused and team-oriented.
Tailor Your CV: Make sure to customise your CV for this role. Highlight any relevant experience in sales or customer service, especially if you’ve worked with wood-based products before. This will help us see how you can fit into our team at Hanson Plywood.
Show Off Your Skills: Don’t forget to mention your communication skills and proficiency in Microsoft Office. These are key for the Internal Sales Executive role, and we want to know how you’ve used these skills in past experiences to support customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AWD online
✨Know Your Products
Familiarise yourself with the wood-based panel products that Hanson Plywood offers. Understanding the specifications and benefits of these materials will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to demonstrate how you would handle inquiries or provide product information.
✨Emphasise Teamwork
Hanson Plywood values a team-oriented mindset, so be ready to share examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well within a team can set you apart from other candidates.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific products. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
