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- Tasks: Provide front of house support, manage appointments, and assist with patient care in a friendly clinic.
- Company: Join a welcoming healthcare clinic team dedicated to patient care.
- Benefits: Competitive salary, benefits, and a supportive work environment.
- Other info: Full-time role with excellent career growth opportunities in a dynamic setting.
- Why this job: Make a difference in patients' lives while developing your administrative skills.
- Qualifications: Strong communication, organisation, and Microsoft Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
Take the next step in your career now, scroll down to read the full role description and make your application. Join a friendly clinic team as an Administrator / Receptionist, providing front of house, administration, customer service, scheduling, record keeping and patient care support in a professional healthcare setting.
SALARY: Competitive + Benefits
LOCATION: Egham, Surrey
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week 8:30 to 4:30, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Receptionist with excellent communication skills, strong organisation skills and a confident, professional telephone manner. As an Administrator / Receptionist you will provide welcoming front of house and administration support for patients and professionals visiting a private healthcare clinic, helping to ensure the smooth running of appointments and enquiries. The Administrator / Receptionist will support clinical scheduling, email and telephone correspondence, Microsoft Word document formatting, record keeping and accurate use of clinic administration software.
DUTIES
- Front of House Support: Welcome patients, professionals and visitors to the clinic in a friendly, calm and professional manner
- Telephone Enquiries: Handle incoming calls with empathy, confidence and a helpful approach
- Email Correspondence: Respond to enquiries from patients, case managers and solicitors when required
- Appointment Scheduling: Schedule and set up clinical rehabilitation assessments and ad hoc clinical appointments
- Patient Liaison: Take time to speak with people and support a positive patient experience
- Administration Records: Maintain comprehensive communication records within the clinic administration software
- Document Formatting: Format and send reports using Microsoft Word and Adobe
- Team Support: Assist the Practice Manager and Clinic Care Administrator with day-to-day administration tasks
- Clinic Coordination: Support the smooth running of front of house activity and clinic operations
CANDIDATE REQUIREMENTS
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional telephone manner
- Customer Facing Experience: Sound customer-facing communication skills with an empathetic and understanding approach
- Microsoft Office Skills: Excellent knowledge and skills across Microsoft packages, including Word and Outlook
- Organisation Skills: Strong ability to manage tasks, prioritise workload and work to deadlines
- Team Working: Ability to support and work effectively as part of an administration team
- Self-Motivation: Proactive, reliable and driven to complete tasks accurately
- Attention to Detail: Confident maintaining records and handling administration with accuracy
- Interpersonal Skills: Able to interact and communicate confidently with patients and team members at all levels
- Multitasking: Able to manage varied enquiries, appointments and administrative duties in a busy clinic environment
HOW TO APPLY
To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Administrator / Receptionist in Guildford employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Receptionist in Guildford
✨Tip Number 1
Get to know the clinic! Research their values, services, and team. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm. It’ll make you stand out as someone who genuinely cares about joining their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you handle customer service scenarios. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional healthcare setting. Choose smart, professional attire that reflects the clinic's environment. You want to look as confident as you feel!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Administrator / Receptionist in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Administrator / Receptionist role. We want to see how your previous roles, like Office Assistant or Customer Service Advisor, have prepared you for this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our friendly clinic team. Keep it professional but let your personality come through!
Showcase Your Organisation Skills: As an Administrator / Receptionist, organisation is key. In your application, mention specific examples of how you've managed tasks or prioritised workloads in previous jobs. We love to see attention to detail!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can't wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at AWD Online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Receptionist. Familiarise yourself with tasks like appointment scheduling and patient liaison, so you can confidently discuss how your skills align with these duties.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that highlight your verbal and written skills. Think about times when you've handled customer enquiries or resolved issues, and be ready to share those stories during the interview.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. You might want to mention specific tools or methods you use to stay organised, especially in a busy environment like a clinic. This will show that you're capable of handling the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the clinic's approach to patient care, or any challenges they face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.