At a Glance
- Tasks: Support older and vulnerable residents in a safe, welcoming housing scheme.
- Company: Join a compassionate organisation dedicated to enhancing residents' lives.
- Benefits: Enjoy 25 days holiday, pension contributions, and health lifestyle allowances.
- Other info: Full driving licence needed; dynamic role with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and understanding of vulnerable people's needs required.
The predicted salary is between 28969 - 28969 £ per year.
An excellent opportunity for an organised, compassionate Scheme Manager to support older and vulnerable residents, ensuring safe, welcoming housing schemes and effective day-to-day resident support.
SALARY: £28,969 per annum + Benefits
LOCATION: Stanwell, Middlesex (TW19) with travel across Staines, Surrey and Bromley also required (mileage paid)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
Please note: A full Driving Licence and access to your own vehicle is essential.
JOB OVERVIEW
The organisation has a fantastic new opportunity for a Scheme Manager with strong customer service skills, good record-keeping standards and an understanding of the needs of older or vulnerable people. Working within a housing and support environment, you will help residents live independently while ensuring the scheme remains safe, organised and welcoming. This is a varied, hands-on role covering resident support, health and safety checks, tenancy processes, safeguarding, contractor liaison, partnership working and day-to-day scheme management. As the Scheme Manager, you will act as a trusted point of contact for residents, families, professionals and external agencies, supporting positive outcomes with a calm, practical and person-centred approach.
DUTIES
- Health and Safety: Carry out health, safety and fire checks, maintaining accurate, clear and auditable records.
- Resident Support: Provide person-centred support using tools such as initial assessments, ILPs, risk assessments and logbooks.
- Viewings and Sign-Ups: Support viewings, assessments, tenancy sign-ups and induction meetings, ensuring residents understand their tenancy, rights, responsibilities and facilities.
- Move-Outs and Voids: Manage tenancy terminations and liaise with lettings teams, contractors and other colleagues to minimise voids and maintain standards.
- Safeguarding: Identify safeguarding concerns and take swift, appropriate action in line with policies, procedures and legislation.
- Community Engagement: Support resident engagement, consultation, social activities and wellbeing initiatives.
- Anti-Social Behaviour: Manage ASB issues fairly and professionally, providing clear guidance and support to residents.
- DBS Compliance: Maintain accurate DBS compliance records for contractors, volunteers, ancillary workers and visitors entering the scheme.
- Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and voluntary agencies.
- Welfare Support: Help residents access Housing Benefit and other welfare benefits, supporting regular rent payment and helping to reduce arrears.
- Scheme Contact: Act as the first point of contact for residents, families, professionals and visitors.
CANDIDATE REQUIREMENTS
Essential
- Experience in a customer-facing role.
- Understanding of the needs of older or vulnerable people.
- Background in housing, care or support.
- Confidence with basic health and safety requirements.
- Ability to keep accurate, confidential and appropriate records.
- Calm, organised and resilient approach, with the ability to work independently.
- Strong communication skills, including the ability to have clear and sensitive conversations.
- Ability to identify when someone may need help and take appropriate action.
- Full UK driving licence and access to a car.
Desirable
- Level 3 qualification in Housing or Supported Housing.
- Supervisory or management training.
- Health and safety knowledge.
- Knowledge of welfare benefits such as Housing Benefit or Universal Credit.
BENEFITS
- 25 days holiday, plus Bank Holidays, increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
This role requires an Enhanced DBS Check.
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
Locations
Scheme Manager in Guildford, Surrey employer: AWD Online
Join a2dominion Group Ltd as a Scheme Manager in Stanwell, Middlesex, where you will be part of a compassionate team dedicated to supporting older and vulnerable residents. Enjoy a supportive work culture that prioritises employee wellbeing with generous benefits, including 25 days holiday plus bank holidays, a contributory pension scheme, and an annual health and lifestyle allowance. With opportunities for professional growth and a focus on community engagement, this role offers a meaningful career path in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Guildford, Surrey
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at AWD Online.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from AWD Online!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like AWD Online, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at AWD Online or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Scheme Manager in Guildford, Surrey
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to AWD Online:Before hitting send, make sure to tailor your application specifically to AWD Online! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at AWD Online
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
