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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage guest check-ins at a vibrant hotel.
- Company: A leading hospitality firm located in the heart of Central London.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and previous front desk experience are a must.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A hospitality firm in Central London is seeking a Front Desk / Front of House Hotel Receptionist to deliver exceptional customer service and handle guest enquiries. The successful candidate will manage check-ins, maintain guest records, and promote hotel services in a fast-paced environment.
Strong communication, multitasking skills, and previous front desk experience are essential. This full-time, permanent role requires flexibility to work morning and evening shifts, including weekends.
Guest-Focused Front Desk Specialist | Hotel Front Office employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest-Focused Front Desk Specialist | Hotel Front Office
✨Tip Number 1
Make sure to research the hotel and its services before your interview. Knowing the ins and outs of what they offer will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about guest interaction, being able to articulate your thoughts clearly and confidently will make a huge difference during your interview.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks at once, especially in a busy environment. This will demonstrate that you can handle the fast-paced nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals who want to join our team.
We think you need these skills to ace Guest-Focused Front Desk Specialist | Hotel Front Office
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for guests in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Front Desk role. Remember, we’re looking for strong communication skills!
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your skills align with the job description, especially your multitasking abilities and flexibility with shifts. We love seeing candidates who take the time to connect their experience to our needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AWD online
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to handle enquiries and manage check-ins effectively.
✨Practice Multitasking Scenarios
Since the role requires strong multitasking skills, consider practising scenarios where you juggle multiple tasks. You might be asked how you would handle a busy check-in while addressing a guest's complaint. Being prepared for these questions will set you apart.
✨Be Ready for Shift Flexibility Questions
As the position requires flexibility with morning and evening shifts, be prepared to discuss your availability. Show that you’re adaptable and willing to work weekends if needed. This will highlight your commitment to the role and the team.
