At a Glance
- Tasks: Welcome guests, manage check-ins, and provide top-notch customer service in a busy hotel.
- Company: Join a vibrant hotel team in the heart of Central London.
- Benefits: Competitive salary, flexible shifts, and a dynamic work environment.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27040 - 31200 £ per year.
A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.
Candidates will need to be available on a Full-Time, Permanent basis.
Salary: Competitive.
Location: Central London (Zone 1).
Job Type: Full-Time, Permanent.
Working Hours: Up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation.
Job Overview: We have a fantastic new job opportunity for a Full- Front of House / Hotel Receptionist Concierge to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front of House / Hotel Receptionist Concierge you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. You will also support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment.
Duties:
- Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities.
- Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner.
- Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely.
- Telephone Handling: Answer internal and external calls promptly and manage switchboard operations.
- Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy.
- Billing and Payments: Post charges, process payments and ensure all financial transactions are correct.
- End of Day Reporting: Prepare and submit daily reports and escalates any discrepancies.
- Guest Communication: Relay messages and coordinate with departments to meet guest needs.
- Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities.
- Compliance and Safety: Follow procedures for health and safety, emergency response and data protection.
Candidate Requirements:
- Previous experience in a receptionist, front of house or customer service role.
- Strong communication skills with a professional and friendly manner.
- Excellent organisation skills and ability to multitask in a busy environment.
- Experience with administrative tasks such as data entry, record keeping and correspondence.
- Ability to use hotel systems, PMS systems or similar CRM/database systems.
- Confident handling telephone enquiries and switchboard operations.
- High level of attention to detail when managing bookings and financial transactions.
- Ability to work flexible shifts including weekends and evenings.
- A proactive approach with a focus on delivering excellent customer service.
- Knowledge of local attractions and transport routes is advantageous.
How to Apply: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Front of House / Hotel Receptionist Concierge employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Hotel Receptionist Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AWD Online. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AWD Online
Don't be shy about reaching out to AWD Online directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House / Hotel Receptionist Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AWD Online and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AWD Online
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
