At a Glance
- Tasks: Lead a customer service team and deliver top-notch energy advice across North East Scotland.
- Company: Join a dynamic company focused on customer satisfaction and team development.
- Benefits: Enjoy a competitive salary, generous benefits, and hybrid working options.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 30750 - 30750 € per year.
An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland.
If you've also worked in the following roles, we'd also like to hear from you:
- Customer Support Team Leader
- Service Delivery Team Leader
- Advice Centre Supervisor
- Contact Centre Team Leader
- Customer Operations Team Leader
- Call Centre Team Leader
- Advice Centre Team Leader
SALARY: £30,750 per annum + Generous Benefits
LOCATION: Hybrid Working from Home and the Office - Applicants should reside in the North-East and be prepared to work from Aberdeen or Dundee when requested for office-based workdays or in-person meetings.
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, working 5 days out of 7, with core hours from Monday to Friday, 9:00 AM to 5:00 PM.
Customer Service Team Leader / Contact Centre / Call Centre in Fraserburgh employer: AWD Online
Join a dynamic team that prioritises customer satisfaction and employee development, offering a supportive work culture where your leadership skills can thrive. With hybrid working options in the beautiful North East of Scotland, you will enjoy a balanced work-life environment alongside generous benefits and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader / Contact Centre / Call Centre in Fraserburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of KPI reporting and staff development, as these are key areas for the role. Practise common interview questions and think about how your past experiences align with what they're looking for.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led teams in the past. Highlight your ability to motivate others and improve customer service operations – this will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering top-notch energy advice services.
We think you need these skills to ace Customer Service Team Leader / Contact Centre / Call Centre in Fraserburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've managed teams and improved customer satisfaction, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Customer Service Team Leader role. Share specific examples of your past successes and how they relate to the job description.
Showcase Your Skills:We’re looking for someone with strong operations management and KPI reporting skills. Make sure to mention any relevant tools or methodologies you’ve used in your previous roles that demonstrate your expertise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and operations management. Be ready to discuss your experience with KPI reporting and how you've developed staff in previous roles. This shows you're not just a leader, but a knowledgeable one!
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. This will help demonstrate your ability to support and develop others, which is key for this role.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs. This will show that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute positively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to customer service or how they measure success in the team. It shows you're engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you!
