At a Glance
- Tasks: Provide 1st-line IT support and troubleshoot tech issues in a collaborative environment.
- Company: Join a growing technology consultancy with a supportive culture.
- Benefits: Competitive salary, private healthcare, gym discounts, and career progression.
- Other info: Enjoy a hybrid work model and continuous learning opportunities.
- Why this job: Make a real impact while developing your tech skills and customer service expertise.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 28000 - 34000 € per year.
A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You’ll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment.
Job Overview: We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment.
Duties:
- 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents.
- Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS.
- User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD.
- Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems.
- Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles.
- Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users.
- Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives.
- Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop.
Candidate Requirements:
Essential:
- Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment.
- Experience with troubleshooting Windows, macOS, desktop and mobile device issues.
- Strong customer service and communication skills with the ability to explain technical information clearly.
- Experience with Active Directory, Azure AD or user account administration.
- A proactive approach with excellent problem-solving and organisational skills.
- Ability to prioritise workloads and work effectively under pressure.
- A genuine interest in technology, cloud computing and continuous learning.
- Strong team-working skills and a professional work ethic.
Desirable:
- Previous experience within a managed services provider (MSP) environment.
- ITIL Foundation knowledge or certification.
- Microsoft certifications such as AZ-900, MS-900 or SC-900.
- Experience with Microsoft Intune, Azure platforms or endpoint management tools.
Benefits:
- Learning and development opportunities including Microsoft certifications and internal and external training.
- Career progression opportunities.
- 21 days holiday increasing after 3 years of service plus public holidays and Birthday off.
- Private healthcare after probation.
- 40% off gym membership.
- Great pension scheme from day one.
- Cycle to work scheme.
- Eyecare vouchers.
- Central location, next to a famous food market.
- A friendly, inclusive, sustainable work environment.
- Recruitment referral scheme.
First Line Support Engineer / IT Service Desk Technician (AWDO-P14742) in London) employer: AWD Online
Join a dynamic technology consultancy in London as a First Line Support Engineer, where you'll thrive in a collaborative environment that prioritises professional growth and customer satisfaction. With access to extensive learning opportunities, including Microsoft certifications, and a supportive work culture that values inclusivity and sustainability, this role offers a rewarding career path alongside competitive benefits such as private healthcare and generous holiday allowances. Experience the excitement of working in a central location, just steps away from a vibrant food market, while contributing to innovative IT solutions for professional service clients.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Engineer / IT Service Desk Technician (AWDO-P14742) in London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in IT support or at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of cloud technologies and Microsoft systems. Practise common interview questions and think of examples that showcase your customer service skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to keep you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace First Line Support Engineer / IT Service Desk Technician (AWDO-P14742) in London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and service desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the role.
Show Off Your Technical Skills:We love seeing candidates who are tech-savvy! Make sure to include any relevant certifications or experience with tools like Active Directory, Azure AD, or Microsoft systems. This will help us understand your technical background better.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at AWD Online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and mobile device troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer support, think of examples where you've gone above and beyond for a client. Prepare to share how you communicate technical information clearly and effectively, especially to non-technical users.
✨Familiarise Yourself with Active Directory and Azure AD
As user account administration is key in this role, be prepared to talk about your experience with Active Directory and Azure AD. If you have any specific examples of managing accounts or troubleshooting related issues, make sure to highlight them.
✨Emphasise Your Continuous Learning Mindset
This company values professional development, so express your enthusiasm for learning new technologies and obtaining certifications. Mention any relevant courses or training you've completed, especially those related to Microsoft products or cloud computing.
