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- Tasks: Provide 1st line IT support and troubleshoot issues across various systems.
- Company: Join a forward-thinking managed services organisation with a dynamic culture.
- Benefits: Competitive salary, private healthcare, gym discounts, and career progression opportunities.
- Other info: Enjoy a hybrid work model and regular social events in a friendly environment.
- Why this job: Gain hands-on experience in cloud tech and cybersecurity while making a real impact.
- Qualifications: Experience in IT support and familiarity with Windows and macOS systems.
The predicted salary is between 24000 - 28000 £ per year.
Join a forward-thinking managed services organisation as a 1st Line IT Support Engineer delivering IT support, troubleshooting and cloud computing solutions. This hybrid role offers exposure to Microsoft Azure, cybersecurity and digital transformation projects.
We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a dynamic managed services environment supporting a diverse client base across corporate IT and cloud computing platforms. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st line technical support, troubleshooting Windows and macOS systems, managing user accounts and contributing to cybersecurity best practice. You will work within ITIL-aligned service desk processes. The organisation is seeking a motivated individual who thrives in a fast-paced IT support setting, enjoys continuous learning and is keen to develop Microsoft Azure, Modern Desktop and Intune expertise.
DUTIES
- 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents
- Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS
- User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD
- Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems
- Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles
- Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users
- Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives
- Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop
CANDIDATE REQUIREMENTS
- Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment
- Experience with troubleshooting Windows and macOS operating systems
- Familiarity with ITIL processes and service desk best practice
- Experience with Active Directory and Azure AD user administration
- Microsoft certifications such as AZ-900, MS-900 or SC-900, or willingness to achieve them
- Strong communication skills with the ability to explain technical concepts clearly
- Ability to prioritise workloads and manage incidents in a fast-paced environment
- A proactive approach with a passion for cloud technologies, cybersecurity and continuous learning
BENEFITS
- Learning and development opportunities including Microsoft certifications and internal and external training
- Career progression opportunities
- 21 days holiday increasing after 3 years of service plus public holidays and Birthday off
- Private healthcare after probation
- 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Eyecare vouchers
- Central location, next to a famous food market
- A friendly, inclusive, sustainable work environment
- Regular social events (tech-infused minigolf and darts, pool, and more!)
- Electric car scheme after 2 years of service
- Recruitment referral scheme
First Line Support Engineer / IT Service Desk Technician (AWDO-P14439) in London) employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Engineer / IT Service Desk Technician (AWDO-P14439) in London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d tackle common issues with Windows and macOS systems. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your passion for continuous learning! Mention any Microsoft certifications you’re pursuing or relevant training you've completed. It’s all about demonstrating your commitment to growth in cloud technologies and cybersecurity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by our recruitment team. Plus, it shows you’re serious about joining our dynamic team.
We think you need these skills to ace First Line Support Engineer / IT Service Desk Technician (AWDO-P14439) in London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your familiarity with Windows, macOS, and any cloud technologies you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your ability to communicate clearly and effectively. Use straightforward language and avoid jargon – we want to see how you’d explain tech concepts to end users.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills to our recruitment team!
How to prepare for a job interview at AWD online
✨Know Your Tech
Brush up on your knowledge of Windows and macOS systems, as well as Active Directory and Azure AD. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Understand ITIL Processes
Familiarise yourself with ITIL-aligned service desk processes. Be prepared to explain how you’ve applied these principles in previous roles, as it demonstrates your understanding of structured IT support and enhances your credibility.
✨Show Your Communication Skills
Practice explaining technical concepts in simple terms. During the interview, focus on clear and concise communication, as this is crucial for a role that involves customer service delivery. Think of examples where you successfully communicated complex ideas to non-technical users.
✨Express Your Passion for Learning
Highlight your enthusiasm for continuous learning and professional development, especially regarding Microsoft certifications like AZ-900 or SC-900. Share any relevant training or courses you’ve completed, and express your eagerness to grow within the company.