At a Glance
- Tasks: Provide 1st-line IT support and troubleshoot issues for clients in a collaborative environment.
- Company: Join a growing technology consultancy with a supportive culture.
- Benefits: Competitive salary, private healthcare, gym discounts, and career progression opportunities.
- Other info: Enjoy a hybrid work model and regular social events in a friendly workplace.
- Why this job: Make a real impact in tech while developing your skills and advancing your career.
- Qualifications: Experience in IT support and strong customer service skills are essential.
The predicted salary is between 28000 - 34000 € per year.
A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You'll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment.
LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
Fantastic Career Progression Opportunities
We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment.
DUTIES
- 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents
- Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS
- User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD
- Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems
- Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles
- Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users
- Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives
- Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment
- Experience with troubleshooting Windows, macOS, desktop and mobile device issues
- Strong customer service and communication skills with the ability to explain technical information clearly
- Experience with Active Directory, Azure AD or user account administration
- A proactive approach with excellent problem-solving and organisational skills
- Ability to prioritise workloads and work effectively under pressure
- A genuine interest in technology, cloud computing and continuous learning
- Strong team-working skills and a professional work ethic
DESIRABLE
- Previous experience within a managed services provider (MSP) environment
- ITIL Foundation knowledge or certification
- Microsoft certifications such as AZ-900, MS-900 or SC-900
- Experience with Microsoft Intune, Azure platforms or endpoint management tools
BENEFITS
- Learning and development opportunities including Microsoft certifications and internal and external training
- Career progression opportunities
- 21 days holiday increasing after 3 years of service plus public holidays and Birthday off
- Private healthcare after probation
- 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Eyecare vouchers
- Central location, next to a famous food market
- A friendly, inclusive, sustainable work environment
- Regular social events (tech-infused minigolf and darts, pool, and more!)
- Electric car scheme after 2 years of service
- Recruitment referral scheme
First Line Support Engineer / IT Service Desk Technician employer: AWD Online
Join a dynamic technology consultancy that prioritises employee growth and development, offering fantastic career progression opportunities alongside a supportive work culture. With a hybrid working model based in the vibrant City of London, you'll enjoy a collaborative environment, comprehensive benefits including private healthcare, and engaging social events that foster a sense of community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Engineer / IT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in IT support or at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Windows, macOS, and cloud technologies. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and customer service mindset.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace First Line Support Engineer / IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and service desk roles. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and customer service, and explain why you’re excited about joining our team at StudySmarter. Keep it friendly and professional!
Showcase Your Skills:Don’t forget to mention your technical skills, especially with Windows, macOS, and Azure AD. We love seeing candidates who can troubleshoot effectively and communicate clearly with users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at AWD Online
✨Know Your Tech
Brush up on your knowledge of Windows, macOS, and cloud technologies like Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Customer Service is Key
Prepare to demonstrate your customer service skills. Think of examples where you provided clear, jargon-free communication to users. This role is all about delivering an excellent customer experience, so highlight your ability to keep users informed and satisfied.
✨Show Your Proactive Side
Think of instances where you identified recurring issues and contributed to service improvements. Employers love candidates who take initiative, so be ready to share how you've helped optimise processes or improve service delivery in previous roles.
✨Engage with Continuous Learning
Express your enthusiasm for ongoing professional development. Mention any relevant certifications you're pursuing or interested in, like Microsoft certifications. This shows that you're committed to growing your skills and staying updated in the tech field.
