First Line Support Engineer at AWD Online.
We are seeking an IT support expert with experience in service desk or managed service provider environments to join our expanding technology consultancy. In this role, you will assist clients with troubleshooting issues related to cloud technologies, Microsoft systems, and cybersecurity while providing customer-oriented technical support in a team-oriented setting.
Key facts
- Location: The City, Central London
- Engagement: Permanent
- Compensation: $30,000
- Team: Not specified
What you'll do
- Provide technical assistance to clients, addressing and resolving issues efficiently.
- Collaborate with team members to enhance service delivery and client satisfaction.
Requirements
- Previous experience in a service desk or managed service provider role.
- Familiarity with cloud technologies and Microsoft systems.
- Strong understanding of cybersecurity principles.
- Excellent communication skills and a client-focused approach.
Nice to have
- Experience in roles such as IT Helpdesk Analyst or 1st Line Support Engineer.
Skills & tools
- Proficiency in troubleshooting and technical support for various IT systems.
- Knowledge of customer service best practices in a technical environment.
Practical notes
- This position does not specify visa sponsorship or travel requirements.
- Benefits and application details will be provided during the interview process.
