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For Companies At a Glance
- Tasks: Provide first line IT support and troubleshoot hardware, software, and network issues.
- Company: Join a leading name in UK men's fashion with a focus on in-house IT support.
- Benefits: Competitive salary, benefits, and free parking onsite.
- Other info: Great opportunity for career growth in a collaborative team.
- Why this job: Be part of a fast-paced environment and make a real impact in IT support.
- Qualifications: Experience in IT support and knowledge of Windows, Mac OS, and networking.
The predicted salary is between 25000 - 35000 £ per year.
Join one of the biggest names in men’s fashion in the UK as a First Line IT Support Analyst providing IT support, service desk and helpdesk technical support across hardware, software, and network systems in a fast‑paced environment. We have a fantastic new job opportunity for a First Line IT Support Analyst to join a growing organisation with a strong focus on in‑house IT support and technology services.
Working as a First Line IT Support Analyst you will deliver service desk and helpdesk support, troubleshoot hardware, software and network issues while ensuring excellent user support across the business. You will support IT infrastructure, manage user accounts and contribute to system improvements within a fast‑paced and collaborative environment. This role is ideal for someone passionate about IT support, technical troubleshooting and providing high‑quality service desk solutions.
Job Details
- SALARY: Competitive depending on skills and experience + benefits
- LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and free parking onsite)
- JOB TYPE: Full‑Time, Permanent
- WORKING HOURS: Monday to Friday 09:00 – 17:30
Duties
- Provide IT Support: Deliver first line technical support via service desk and ticketing systems
- Troubleshoot Issues: Diagnose hardware, software and network problems efficiently
- Manage User Accounts: Administer Active Directory, permissions and account setups
- Maintain Systems: Support ongoing maintenance of IT infrastructure and secure environments
- Configure Devices: Set up user devices, systems and access requirements
- Document Solutions: Create technical documentation for fixes, processes and procedures
- Support Internal Systems: Assist with storage access and system administration tasks
- Ensure Security Compliance: Follow best practice in IT security and data protection
Candidate Requirements
- IT Support Experience: Previous experience in IT support, service desk or helpdesk environments
- Operating Systems Knowledge: Experience with Windows and Mac OS; Linux advantageous
- Technical Troubleshooting: Proven ability to diagnose and resolve technical issues
- Networking Fundamentals: Understanding of basic networking and infrastructure
- Microsoft Technologies: Experience with Microsoft Server, Active Directory and Group Policy
- Security Awareness: Knowledge of modern cybersecurity and secure IT practices
- Communication Skills: Strong interpersonal skills to support users effectively
- Organisation Skills: Ability to prioritise and manage workload in a fast‑paced setting
- Proactive Approach: Positive, solution‑focused mindset with attention to detail
- Driving Requirement: Full UK driving licence and access to own transport
First Line IT Support Analyst employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you diagnose and fix common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Tailor your approach! When you get an interview, research the company’s tech stack and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the right fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up in the process. Let’s get you that First Line IT Support Analyst role!
We think you need these skills to ace First Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills. We want to see how your background aligns with the First Line IT Support Analyst role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about this opportunity.
Showcase Your Technical Skills: In your application, make sure to mention your experience with Windows, Mac OS, and any other relevant technologies. We love candidates who can demonstrate their technical knowledge, especially in troubleshooting and managing user accounts!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Scarborough!
How to prepare for a job interview at AWD Online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Mac OS, and any other relevant operating systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your understanding of networking fundamentals.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you went above and beyond to help a user or improve a system – these stories will showcase your proactive approach.
✨Communicate Clearly and Confidently
Strong interpersonal skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to support users effectively. Remember, it's not just about what you know, but how you convey that knowledge.
✨Be Ready to Discuss Security Practices
Familiarise yourself with modern cybersecurity practices and be prepared to discuss how you ensure security compliance in your work. This shows that you take data protection seriously and understand its importance in IT support.