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- Tasks: Coordinate schedules for Fire and Security Engineers while managing administrative tasks.
- Company: Join a dynamic team in the fire and security industry.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Be the first point of contact and deliver exceptional customer service every day.
- Qualifications: Strong communication, organisational skills, and experience in administration preferred.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic new job opportunity for an Office Administrator / Service Coordinator who has a great combination of administrative, customer service and organisational skills preferably with experience coordinating and planning daily schedules for Fire and Security Engineers or within a similar environment.
Working as the Office Administrator / Service Coordinator you will play a pivotal role in the business ensuring all the administrative tasks are managed such as issuing contracts, sending and replying to emails, typing letters, booking appointments and other associated administration based tasks. You will also be required to book and manage the daily schedules for the company’s Fire and Security Engineers, ensuring their appointments don’t clash and they have enough time between appointments to arrive on time.
As the Office Administrator / Service Coordinator you will also be the first point of contact for all client enquiries and will need to provide a first-class customer experience with all interaction ensuring a continued high standard of service from start to finish.
DUTIES
- Scheduling Fire and Security Engineers to bookings and projects on a day-to-day basis
- First point of contact for clients
- Organising servicing / maintenance programmes, issuing to Fire and Security Engineers, organising remedial works, loading certification / service sheets and ensuring monthly / annual compliance is achieved
- Assisting with the day-to-day administration of contracts, emails, typing letters, making appointments and follow on appointments, correlating information as per the managers requirements
- The monitoring and control of small reactive jobs
- Communicating with Clients throughout jobs to ensure they are up to date with current job status
- Arrange access for Fire and Security Engineers to specific sites as required
- Answering queries from clients, Fire and Security Engineers and management
- Using IT systems, keeping them up to date and compliant
- Ordering of materials required for relevant tasks and projects
CANDIDATE REQUIREMENTS
- Ideally you will have previous experience working as either a Facilities, Service, Repair or Maintenance Coordinator or Resource and Engineer Scheduling Administrator / Coordinating Assistant or similar, where you book in appointments for field based Engineers
- Good Communication, customer service and administrative skills
- Excellent planning and organisation skills
- A reasonable knowledge of Microsoft Excel / Word and Outlook packages
- Ability to use bespoke software CRM package (training will be provided)
- The ability to work as a team but also independently
- Will require own transport due to office location
- Extensive previous office administration experience, ideally from the fire and security / engineering industry
Administrator / Service Coordinator in Epping employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Service Coordinator in Epping
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Let them know you're on the lookout for an Office Administrator / Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. Think about scenarios where you’ve successfully managed appointments or resolved client issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've effectively managed schedules or handled multiple tasks at once. This will demonstrate your ability to juggle the demands of the Office Administrator / Service Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator / Service Coordinator in Epping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and customer service skills. We want to see how your experience aligns with the role of Office Administrator / Service Coordinator, so don’t be shy about showcasing relevant tasks you've handled in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with scheduling and coordinating, and how you can contribute to providing that first-class customer experience we value.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed schedules or coordinated tasks in previous roles. We love seeing candidates who can demonstrate their planning prowess, especially in busy environments like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at AWD Online
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Office Administrator / Service Coordinator. Familiarise yourself with scheduling techniques and customer service best practices, especially in the fire and security sector. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Organisational Skills
During the interview, be ready to discuss specific examples of how you've successfully managed schedules or coordinated tasks in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to keep everything running smoothly and efficiently.
✨Demonstrate Excellent Communication
As the first point of contact for clients, strong communication skills are a must. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you handled client queries or resolved issues effectively, showcasing your customer service prowess.
✨Familiarise Yourself with Relevant Software
Since the job requires using IT systems and possibly bespoke software, brush up on your Microsoft Excel, Word, and Outlook skills. If you have experience with CRM systems, be sure to mention it. Showing that you're tech-savvy will give you an edge and demonstrate your readiness to hit the ground running.