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- Tasks: Coordinate schedules for Fire and Security Engineers and manage administrative tasks.
- Company: Join a dynamic team in the fire and security industry.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong communication, organisational skills, and experience in administration preferred.
- Other info: Opportunity for growth and learning in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic new job opportunity for an Office Administrator / Service Coordinator who has a great combination of administrative, customer service and organisational skills preferably with experience coordinating and planning daily schedules for Fire and Security Engineers or within a similar environment.
Working as the Office Administrator / Service Coordinator you will play a pivotal role in the business ensuring all the administrative tasks are managed such as issuing contracts, sending and replying to emails, typing letters, booking appointments and other associated administration based tasks. You will also be required to book and manage the daily schedules for the company’s Fire and Security Engineers, ensuring their appointments don’t clash and they have enough time between appointments to arrive on time.
As the Office Administrator / Service Coordinator you will also be the first point of contact for all client enquiries and will need to provide a first-class customer experience with all interaction ensuring a continued high standard of service from start to finish.
DUTIES
- Scheduling Fire and Security Engineers to bookings and projects on a day-to-day basis
- First point of contact for clients
- Organising servicing / maintenance programmes, issuing to Fire and Security Engineers, organising remedial works, loading certification / service sheets and ensuring monthly / annual compliance is achieved
- Assisting with the day-to-day administration of contracts, emails, typing letters, making appointments and follow on appointments, correlating information as per the managers requirements
- The monitoring and control of small reactive jobs
- Communicating with Clients throughout jobs to ensure they are up to date with current job status
- Arrange access for Fire and Security Engineers to specific sites as required
- Answering queries from clients, Fire and Security Engineers and management
- Using IT systems, keeping them up to date and compliant
- Ordering of materials required for relevant tasks and projects
CANDIDATE REQUIREMENTS
- Ideally you will have previous experience working as either a Facilities, Service, Repair or Maintenance Coordinator or Resource and Engineer Scheduling Administrator / Coordinating Assistant or similar, where you book in appointments for field based Engineers
- Good Communication, customer service and administrative skills
- Excellent planning and organisation skills
- A reasonable knowledge of Microsoft Excel / Word and Outlook packages
- Ability to use bespoke software CRM package (training will be provided)
- The ability to work as a team but also independently
- Will require own transport due to office location
- Extensive previous office administration experience, ideally from the fire and security / engineering industry
Administrator / Service Coordinator in Epping employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Service Coordinator in Epping
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news related to them. This will help us tailor our conversation and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our skills and experiences relevant to the role.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and appropriate for the role. A smart outfit can boost our confidence and set the right tone for the interview.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in showing our appreciation and keeping us fresh in their minds. Plus, it’s a great opportunity to reiterate our enthusiasm for the position.
We think you need these skills to ace Administrator / Service Coordinator in Epping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and customer service skills. We want to see how your experience aligns with the role of Office Administrator / Service Coordinator, so don’t be shy about showcasing relevant tasks you've handled in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with scheduling and coordinating, and how you can contribute to providing that first-class customer experience we value.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed schedules or coordinated tasks in previous roles. We love seeing how you’ve kept things running smoothly, especially in fast-paced environments like fire and security.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AWD online
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like scheduling engineers and managing client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this position requires excellent planning and organisation skills, prepare examples from your past experiences where you've successfully managed schedules or coordinated tasks. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly.
✨Prepare for Customer Service Scenarios
As the first point of contact for clients, you'll need to provide top-notch customer service. Think of situations where you've handled difficult clients or resolved issues effectively. Practising these scenarios can help you articulate your approach during the interview.
✨Brush Up on IT Skills
The job mentions using Microsoft Excel, Word, and Outlook, as well as bespoke software. If you're not already familiar with these tools, take some time to refresh your skills. Being able to confidently discuss your proficiency will give you an edge in the interview.
