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- Tasks: Join a friendly clinic team as an Administrator/Receptionist, providing essential support and customer service.
- Company: A welcoming private healthcare clinic in Egham, Surrey.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth in healthcare.
- Why this job: Make a positive impact on patient experiences while developing your administrative skills.
- Qualifications: Strong communication, organisation, and Microsoft Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join a friendly clinic team as an Administrator / Receptionist, providing front of house, administration, customer service, scheduling, record keeping and patient care support in a professional healthcare setting.
If you’ve also worked in the following roles, we’d also like to hear from you: Office Assistant, Clerical Assistant, Clinic Administrator, Clinic Receptionist, Customer Service Advisor, Team Administrator.
SALARY: Competitive + Benefits
LOCATION: Egham, Surrey
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week 8:30 to 4:30, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Receptionist with excellent communication skills, strong organisation skills and a confident, professional telephone manner. As an Administrator / Receptionist you will provide welcoming front of house and administration support for patients and professionals visiting a private healthcare clinic, helping to ensure the smooth running of appointments and enquiries. The Administrator / Receptionist will support clinical scheduling, email and telephone correspondence, Microsoft Word document formatting, record keeping and accurate use of clinic administration software.
DUTIES
- Front of House Support: Welcome patients, professionals and visitors to the clinic in a friendly, calm and professional manner.
- Telephone Enquiries: Handle incoming calls with empathy, confidence and a helpful approach.
- Email Correspondence: Respond to enquiries from patients, case managers and solicitors when required.
- Appointment Scheduling: Schedule and set up clinical rehabilitation assessments and ad hoc clinical appointments.
- Patient Liaison: Take time to speak with people and support a positive patient experience.
- Administration Records: Maintain comprehensive communication records within the clinic administration software.
- Document Formatting: Format and send reports using Microsoft Word and Adobe.
- Team Support: Assist the Practice Manager and Clinic Care Administrator with day-to-day administration tasks.
- Clinic Coordination: Support the smooth running of front of house activity and clinic operations.
CANDIDATE REQUIREMENTS
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional telephone manner.
- Customer Facing Experience: Sound customer-facing communication skills with an empathetic and understanding approach.
- Microsoft Office Skills: Excellent knowledge and skills across Microsoft packages, including Word and Outlook.
- Organisation Skills: Strong ability to manage tasks, prioritise workload and work to deadlines.
- Team Working: Ability to support and work effectively as part of an administration team.
- Self-Motivation: Proactive, reliable and driven to complete tasks accurately.
- Attention to Detail: Confident maintaining records and handling administration with accuracy.
- Interpersonal Skills: Able to interact and communicate confidently with patients and team members at all levels.
- Multitasking: Able to manage varied enquiries, appointments and administrative duties in a busy clinic environment.
Administrator / Receptionist (AWDO-P14686) in Egham) employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Receptionist (AWDO-P14686) in Egham)
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on the healthcare facility. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you handle customer service scenarios. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional healthcare setting. Make sure to dress smartly and appropriately for your interview. It shows that you respect the role and the people you'll be working with.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrator / Receptionist (AWDO-P14686) in Egham)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your application highlights your verbal and written skills. Use clear, friendly language that reflects how you’d interact with patients and team members.
Tailor Your Experience: We want to see how your past roles relate to this position. If you've worked as an Office Assistant or in customer service, mention specific tasks that align with the duties listed in the job description.
Be Organised: Demonstrate your strong organisation skills in your application. You could mention how you manage your time or prioritise tasks, especially in busy environments like clinics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at AWD Online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Receptionist. Familiarise yourself with the key duties like front of house support, appointment scheduling, and handling telephone enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples that highlight your verbal and written skills. Think of times when you’ve successfully handled customer queries or managed difficult situations. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially in a busy environment. This will show that you can handle the varied responsibilities of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the clinic's operations or team dynamics. This not only shows your interest in the role but also helps you gauge if the workplace is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.