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- Tasks: Provide front of house support, manage appointments, and assist with patient care in a friendly clinic.
- Company: Join a welcoming healthcare clinic team dedicated to patient care.
- Benefits: Competitive salary, benefits, and a supportive work environment.
- Other info: Full-time role with opportunities for growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: Strong communication, organisation, and Microsoft Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join a friendly clinic team as an Administrator / Receptionist, providing front of house, administration, customer service, scheduling, record keeping and patient care support in a professional healthcare setting.
We have a fantastic new job opportunity for an Administrator / Receptionist with excellent communication skills, strong organisation skills and a confident, professional telephone manner. As an Administrator / Receptionist you will provide welcoming front of house and administration support for patients and professionals visiting a private healthcare clinic, helping to ensure the smooth running of appointments and enquiries.
Your duties as the Administrator / Receptionist include:
- Front of House Support: Welcome patients, professionals and visitors to the clinic in a friendly, calm and professional manner.
- Telephone Enquiries: Handle incoming calls with empathy, confidence and a helpful approach.
- Email Correspondence: Respond to enquiries from patients, case managers and solicitors when required.
- Appointment Scheduling: Schedule and set up clinical rehabilitation assessments and ad hoc clinical appointments.
- Patient Liaison: Take time to speak with people and support a positive patient experience.
- Administration Records: Maintain comprehensive communication records within the clinic administration software.
- Document Formatting: Format and send reports using Microsoft Word and Adobe.
- Team Support: Assist the Practice Manager and Clinic Care Administrator with day-to-day administration tasks.
- Clinic Coordination: Support the smooth running of front of house activity and clinic operations.
CANDIDATE REQUIREMENTS
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional telephone manner.
- Customer Facing Experience: Sound customer-facing communication skills with an empathetic and understanding approach.
- Microsoft Office Skills: Excellent knowledge and skills across Microsoft packages, including Word and Outlook.
- Organisation Skills: Strong ability to manage tasks, prioritise workload and work to deadlines.
- Team Working: Ability to support and work effectively as part of an administration team.
- Self-Motivation: Proactive, reliable and driven to complete tasks accurately.
- Attention to Detail: Confident maintaining records and handling administration with accuracy.
- Interpersonal Skills: Able to interact and communicate confidently with patients and team members at all levels.
- Multitasking: Able to manage varied enquiries, appointments and administrative duties in a busy clinic environment.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details.
Administrator / Receptionist in Egham employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Receptionist in Egham
✨Tip Number 1
Get to know the clinic! Research their values and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and professionals, role-play common scenarios with a friend. This will help you sound calm and professional during the interview.
✨Tip Number 3
Show off your organisation skills! Bring examples of how you've managed multiple tasks in previous roles. This could be anything from scheduling appointments to keeping records tidy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to take the next step in your career.
We think you need these skills to ace Administrator / Receptionist in Egham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator / Receptionist role. Highlight your communication skills, customer service experience, and any relevant admin tasks you've handled before. We want to see how you fit into our friendly clinic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Organisation Skills: Since organisation is key in this role, mention specific examples where you've successfully managed multiple tasks or schedules. We want to know how you keep everything running smoothly, especially in a busy clinic environment like ours.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at AWD Online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Receptionist. Familiarise yourself with tasks like appointment scheduling, handling telephone enquiries, and using Microsoft Office. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've successfully interacted with customers or colleagues in the past. Practice articulating your thoughts clearly and maintaining a friendly tone, as this will reflect your ability to create a positive patient experience.
✨Demonstrate Organisation and Multitasking
Be ready to discuss how you manage multiple tasks and prioritise your workload. Think of specific instances where you've juggled various responsibilities effectively, especially in a busy environment. This will highlight your organisational skills, which are crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the clinic's operations, team dynamics, or patient care philosophy. This not only shows your interest but also helps you determine if the clinic is the right fit for you.