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- Tasks: Provide top-notch customer service in Danish or Spanish via phone, email, and web chat.
- Company: Join a vibrant team in Brighton focused on customer satisfaction.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Flexible working hours and a chance to mentor junior team members.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Fluent in Danish or Spanish and English with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish or Spanish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast-paced, customer-focused environment.
We have a fantastic new job opportunity for a Customer Service Advisor to join a busy and supportive team environment. The role requires excellent communication, customer support and problem-solving skills. Working as a Customer Service Advisor you will handle customer enquiries via phone, email and web chat, delivering a high standard of service while maintaining accuracy and professionalism. As a Customer Service Advisor you will resolve customer queries and complaints efficiently, liaising with internal teams and ensuring all interactions are recorded in line with company procedures.
DUTIES
- Provide excellent service via phone, email and web chat in Danish or Spanish.
- Respond to customer enquiries, concerns and requests in a timely and professional manner.
- Resolve issues efficiently and courteously, taking appropriate remedial action.
- Identify root causes, offer solutions and follow up to ensure full resolution.
- Maintain a strong customer focus and consistently exceed expectations.
- Escalate complex or regulatory matters to relevant internal teams.
- Liaise with departments such as Payments and Fraud to resolve queries.
- Accurately update customer records and document interactions.
- Provide guidance to junior team members where required.
- Contribute ideas to enhance processes and customer experience.
CANDIDATE REQUIREMENTS
- Excellent verbal and written communication skills in Danish or Spanish and English.
- Strong customer service and communication skills with a professional telephone manner.
- Ability to multitask, prioritise workload and perform under pressure.
- Excellent attention to detail and accuracy in data entry and record keeping.
- Proactive, results-driven approach with strong problem-solving ability.
- Good IT skills including Microsoft Outlook and general MS Office.
- Strong interpersonal skills and ability to work effectively within a team.
- Confidence in handling challenging customer situations.
- Good numeracy and organisational skills.
- Ability to quickly learn and adapt in a fast-changing environment.
Desirable:
- Knowledge of online gaming and betting industry.
- Interest and knowledge of sports and related sectors.
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Customer Service Advisor / Danish or Spanish Speaker in Eastbourne employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Danish or Spanish Speaker in Eastbourne
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us think on our feet during the real deal.
✨Tip Number 3
Be ready to showcase our language skills! Since this role requires fluency in Danish or Spanish, we should prepare to demonstrate our abilities during the interview. Maybe even throw in a few phrases to impress!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. Plus, it shows our enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor / Danish or Spanish Speaker in Eastbourne
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Danish or Spanish and English, make sure your application highlights your language proficiency. Use examples that showcase your ability to communicate effectively in all three languages.
Tailor Your CV: We want to see how your experience aligns with the role. Tailor your CV to highlight relevant customer service roles you've held, especially if you've worked as a Customer Support Advisor or similar. Make it easy for us to see why you're a great fit!
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and a friendly tone. We love candidates who can connect with customers while maintaining a high standard of service, so let your personality shine through!
Apply Through Our Website: To ensure your application gets to the right place, apply directly through our website. It’s the quickest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at AWD Online
✨Brush Up on Your Language Skills
Since the role requires fluency in Danish or Spanish and English, make sure to practice your language skills before the interview. Try having mock conversations or writing sample emails to demonstrate your proficiency and confidence in both languages.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their customer service philosophy will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or resolving queries. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Showcase Your Tech Savvy
Familiarise yourself with Microsoft Office and any other relevant software mentioned in the job description. Be ready to discuss how you've used these tools in previous roles to enhance your efficiency and accuracy in customer service.