At a Glance
- Tasks: Provide vital support and guidance to survivors of domestic abuse through various communication channels.
- Company: Join a dedicated frontline support service making a real difference in the community.
- Benefits: Enjoy competitive salary, training opportunities, wellbeing days, and a supportive work environment.
- Other info: Full-time role with excellent career development and a compassionate team.
- Why this job: Make a meaningful impact while helping vulnerable individuals navigate their challenges.
- Qualifications: Experience in support work, safeguarding, or community services is essential.
The predicted salary is between 24784 - 25492 € per year.
Join a specialist frontline support service delivering safeguarding, trauma-informed support, risk assessment and victim support to survivors of domestic abuse. Ideal for candidates with experience in support work, safeguarding, community support or advice services.
This role is known internally as an Information, Advice and Guidance Advisor.
SALARY: £24,784 to £25,492 per annum + Benefits
LOCATION: West Bromwich, Sandwell, West Midlands
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week)
Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
JOB OVERVIEW
We have a fantastic new job opportunity for a Domestic Abuse Support Advisor with previous experience supporting vulnerable people within safeguarding, victim support, domestic abuse or community support services. As a Domestic Abuse Support Advisor you will provide first-contact support, risk assessments, information, advice and guidance to victims and survivors of abuse through telephone, webchat and referral services. Working as the Domestic Abuse Support Advisor you will liaise with partner agencies, maintain accurate case management records and support individuals to access specialist interventions and ongoing support services. This is an excellent opportunity for someone with strong communication skills, safeguarding knowledge, trauma-informed practice experience and a compassionate, client-centred approach.
DUTIES
- Providing First Contact Support: Delivering trauma-informed telephone and online support to victims and survivors of abuse.
- Conducting Risk Assessments: Identifying immediate safety concerns, safeguarding risks and support needs during initial contact.
- Offering Information and Guidance: Advising clients on domestic abuse support services, safety planning, legal options and safeguarding procedures.
- Managing Referrals: Processing referrals from multiple sources and preparing accurate case records for allocation.
- Maintaining Databases: Updating case management systems and ensuring all records remain accurate and compliant.
- Supporting Partnership Working: Liaising with police, safeguarding teams, housing services and external agencies to coordinate support.
- Delivering Professional Communication: Responding effectively to enquiries via telephone, email, webchat and other communication channels.
- Meeting Service Targets: Working within agreed response times, service standards and performance indicators.
- Promoting Client Engagement: Encouraging victims and survivors to access longer-term support and specialist interventions.
- Contributing to Service Development: Supporting feedback collection, audits and service improvement activities.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
- Previous experience supporting vulnerable people within domestic abuse, safeguarding, health and social care or related support services.
- Knowledge of safeguarding legislation and the impact of domestic abuse on victims and children.
- Strong communication and interpersonal skills with the ability to work empathetically and professionally.
- Experience using Microsoft Office, databases and case management systems.
- Ability to work calmly under pressure and manage sensitive situations appropriately.
- Excellent organisational skills with the ability to manage workload priorities and deadlines.
- Ability to work independently and collaboratively within a multi-agency environment.
- A client-centred, non-judgemental and inclusive approach to supporting vulnerable individuals.
- Eligibility to work in the UK.
- Full UK driving licence with access to a vehicle.
DESIRABLE
- Understanding of trauma-informed approaches and motivational interviewing techniques.
- Experience of working within target-driven support services or contracted services.
- Knowledge of domestic abuse legislation, safeguarding procedures and Violence Against Women and Girls strategies.
- Experience communicating with stakeholders through telephone, written correspondence and online platforms.
BENEFITS
- Training and development opportunities.
- Employee Assistance Programme.
- Access to group clinical supervision with a BACP trained counsellor.
- 25 days annual leave plus bank holidays.
- Wellbeing day entitlement.
- Annual leave buy back scheme.
- Time off in lieu for overtime worked.
- 5% employer pension contribution.
- Mileage allowance where applicable.
- Bi-annual staff away days.
This role requires a DBS check.
JOB REF: AWDO-P14687
Domestic Abuse Support Advisor (AWDO-P14687) in Birmingham) employer: AWD Online
As a Domestic Abuse Support Advisor in Birmingham, you will join a dedicated team committed to providing vital support to survivors of domestic abuse. Our organisation fosters a compassionate work culture that prioritises employee wellbeing and professional growth, offering extensive training opportunities, a supportive Employee Assistance Programme, and generous leave policies. With a focus on trauma-informed practices, we empower our staff to make a meaningful impact in the community while enjoying a collaborative and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Support Advisor (AWDO-P14687) in Birmingham)
✨Tip Number 1
Network like a pro! Reach out to your connections in the domestic abuse support field. Let them know you're on the lookout for opportunities, and they might just have the inside scoop on openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share your experience and how it aligns with the role of a Domestic Abuse Support Advisor. Keep it concise but impactful!
✨Tip Number 3
Showcase your skills! If you’ve got experience in safeguarding or trauma-informed support, make sure to highlight that in conversations. Use real examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Domestic Abuse Support Advisor (AWDO-P14687) in Birmingham)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Domestic Abuse Support Advisor role. Highlight your relevant experience in support work, safeguarding, or community services, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of communication with victims and partner agencies, it's crucial to demonstrate your strong communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles.
Highlight Your Empathy and Client-Centred Approach:We want to see that you have a compassionate, client-centred approach. Share experiences where you've supported vulnerable individuals, showing us how you prioritise their needs and well-being in your work.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic abuse legislation and safeguarding procedures. Familiarise yourself with trauma-informed approaches and motivational interviewing techniques, as these will likely come up during the interview.
✨Show Empathy
During the interview, demonstrate your ability to communicate empathetically. Share examples from your past experiences where you've supported vulnerable individuals, highlighting your client-centred approach and how you managed sensitive situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to conduct risk assessments. Think about how you would handle various situations involving victims of domestic abuse and be ready to discuss your thought process.
✨Engage with the Interviewers
Don’t forget to ask questions! Show your interest in the role by engaging with the interviewers about their work and the support services they provide. This not only demonstrates your enthusiasm but also helps you gauge if the organisation is the right fit for you.
