Domestic Abuse Support Advisor

Join a specialist frontline support service delivering safeguarding, trauma-informed support, risk assessment and victim support to survivors of domestic abuse. Ideal for candidates with experience in support work, safeguarding, community support or advice services.

This role is known internally as an Information, Advice and Guidance Advisor.

Salary: £24,784 to £25,492 per annum + Benefits.

Location: West Bromwich, Sandwell, West Midlands.

Job Type: Full‑Time, Permanent.

Working Hours: Monday to Friday 9am – 5pm (37.5 hours per week).

Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Job Overview: We have a fantastic new job opportunity for a Domestic Abuse Support Advisor with previous experience supporting vulnerable people within safeguarding, victim support, domestic abuse or community support services. As a Domestic Abuse Support Advisor you will provide first‑contact support, risk assessments, information, advice and guidance to victims and survivors of abuse through telephone, webchat and referral services. Working as the Domestic Abuse Support Advisor you will liaise with partner agencies, maintain accurate case management records and support individuals to access specialist interventions and ongoing support services. This is an excellent opportunity for someone with strong communication skills, safeguarding knowledge, trauma‑informed practice experience and a compassionate, client‑centred approach.

Duties:

• Providing First Contact Support: Delivering trauma‑informed telephone and online support to victims and survivors of abuse.
• Conducting Risk Assessments: Identifying immediate safety concerns, safeguarding risks and support needs during initial contact.
• Offering Information and Guidance: Advising clients on domestic abuse support services, safety planning, legal options and safeguarding procedures.
• Managing Referrals: Processing referrals from multiple sources and preparing accurate case records for allocation.
• Maintaining Databases: Updating case management systems and ensuring all records remain accurate and compliant.
• Supporting Partnership Working: Liaising with police, safeguarding teams, housing services and external agencies to coordinate support.
• Delivering Professional Communication: Responding effectively to enquiries via telephone, email, webchat and other communication channels.
• Meeting Service Targets: Working within agreed response times, service standards and performance indicators.
• Promoting Client Engagement: Encouraging victims and survivors to access longer‑term support and specialist interventions.
• Contributing to Service Development: Supporting feedback collection, audits and service improvement activities.

Candidate Requirements:

Essential:

• Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
• Previous experience supporting vulnerable people within domestic abuse, safeguarding, health and social care or related support services.
• Knowledge of safeguarding legislation and the impact of domestic abuse on victims and children.
• Strong communication and interpersonal skills with the ability to work empathetically and professionally.
• Experience using Microsoft Office, databases and case management systems.
• Ability to work calmly under pressure and manage sensitive situations appropriately.
• Excellent organisational skills with the ability to manage workload priorities and deadlines.
• Ability to work independently and collaboratively within a multi‑agency environment.
• A client‑centred, non‑judgemental and inclusive approach to supporting vulnerable individuals.
• Eligibility to work in the UK.
• Full UK driving licence with access to a vehicle.

Desirable:

• Understanding of trauma‑informed approaches and motivational interviewing techniques.
• Experience of working within target‑driven support services or contracted services.
• Knowledge of domestic abuse legislation, safeguarding procedures and Violence Against Women and Girls strategies.
• Experience communicating with stakeholders through telephone, written correspondence and online platforms.

Benefits:

• Training and development opportunities.
• Employee Assistance Programme.
• Access to group clinical supervision with a BACP trained counsellor.
• 25 days annual leave plus bank holidays.
• Wellbeing day entitlement.
• Annual leave buy back scheme.
• Time off in lieu for overtime worked.
• 5% employer pension contribution.
• Mileage allowance where applicable.
• Bi‑annual staff away days.

This role requires a DBS check.