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- Tasks: Provide remote support for technical issues in bars and pubs.
- Company: Join a well-established company in Thame, Oxfordshire.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid work options.
- Why this job: Gain valuable skills with full training and make an impact in the hospitality industry.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
- Other info: Work 37.5 hours a week with rotating shifts and time off for weekends and bank holidays.
The predicted salary is between 19500 - 27500 £ per year.
Customer Service / Technical Support Advisor with a confident telephone manner, good communication, listening and accurate data capture skills is required for a well-established company based in Thame, Oxfordshire. NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED Once trained you will provide remote support to bars, pubs and the hospitality industry with regards to any technical issues that arise with the bar, cellar and draught dispensing system set up. If you have previous experience working within a bar or pub then great. If not you will be trained on how to diagnose and resolve common issues remotely. SALARY: £24,500 per annum+ Performance Bonus + Benefits LOCATION: This is a Hybrid position, working 2 days in the office in Thame and 3 days from home (there will be additional office time expected for training and team meetings) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per weekMonday to Friday, rotating shifts between 8am and 6pm with Rotational Weekends and Bank holidays (with time in lieu) JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service / Technical Support Advisorwith a confident telephone manner, good communication and listening skills and accurate data capture skills. As the Customer Service / Technical Support Advisor you w…
Customer Service / Technical Support Advisor / Contact Centre employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Technical Support Advisor / Contact Centre
✨Tip Number 1
Familiarize yourself with common technical issues related to bar and pub equipment. Even if you haven't worked in the industry, understanding the basics of draught dispensing systems can give you an edge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a confident telephone manner, consider role-playing scenarios with friends or family to enhance your ability to communicate clearly and effectively.
✨Tip Number 3
Highlight any customer service experience you have, even if it's not directly related to technical support. Emphasizing your ability to listen and resolve issues will show that you have the right mindset for this role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the position involves rotating shifts, demonstrating your willingness to adapt can make you a more attractive candidate.
We think you need these skills to ace Customer Service / Technical Support Advisor / Contact Centre
Some tips for your application 🫡
Highlight Communication Skills: Emphasize your communication and listening skills in your application. Provide examples of how you've effectively communicated in previous roles or situations, even if they are not directly related to customer service.
Show Willingness to Learn: Since no previous experience is required, express your eagerness to learn and adapt. Mention any relevant experiences where you quickly picked up new skills or knowledge.
Tailor Your CV: Customize your CV to reflect the job description. Highlight any experience in hospitality or customer service, even if it's informal, and ensure your data capture skills are clearly presented.
Prepare for Remote Support Scenarios: Think about potential technical issues that could arise in a bar or pub setting. Prepare to discuss how you would approach diagnosing and resolving these issues during an interview.
How to prepare for a job interview at AWD online
✨Show Your Communication Skills
Since the role requires a confident telephone manner, practice speaking clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to demonstrate your communication abilities.
✨Highlight Your Problem-Solving Abilities
Even if you don't have direct experience, think of examples from your past where you've had to troubleshoot or resolve issues. This will show that you can think on your feet and are capable of diagnosing problems, which is crucial for this role.
✨Familiarize Yourself with the Industry
Research common technical issues faced in bars and pubs, especially related to dispensing systems. Showing that you understand the environment you'll be working in can set you apart from other candidates.
✨Ask Insightful Questions
Prepare questions about the training process and what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
