At a Glance
- Tasks: Lead a team delivering energy advice and ensure top-notch customer service.
- Company: Dynamic organisation focused on energy efficiency and sustainability.
- Benefits: Generous salary, hybrid working, and comprehensive training opportunities.
- Other info: Join a supportive team with a focus on continuous improvement and career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30750 - 30750 € per year.
An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland.
Salary: £30,750 per annum + Generous Benefits
Location: Hybrid Working from Home and the Office - Applicants should reside in the North-East and be prepared to work from Aberdeen or Dundee when requested for office-based workdays or in-person meetings.
Job Type: Full-Time, Permanent
Working Hours: 35 hours per week, working 5 days out of 7, with core hours from Monday to Friday, 9:00 AM to 5:00 PM.
Job Overview: We have a fantastic new job opportunity for a Customer Service Team Leader to support the delivery of customer-focused energy advice services across North East Scotland. Working within a busy advice centre environment, you will lead and motivate a team delivering guidance on energy efficiency, renewable energy and affordable warmth initiatives. As the Customer Service Team Leader you will oversee service quality, KPI performance, rota planning, reporting and staff development while ensuring operational targets are achieved. You will also work closely with stakeholders and support continuous improvement across customer service operations.
The successful Customer Service Team Leader will have previous experience in team management, customer service delivery, performance monitoring and operational support. Strong communication, leadership and organisational skills are essential together with experience using CRM systems and Microsoft Office applications.
The organisation prides itself on delivering high-quality advice and world-class service in energy efficiency, behavioural change, renewable technologies, sustainable transport, and water. Comprehensive training will be provided.
Customer Service Team Leader / Contact Centre / Call Centre (AWDO-P14738) in Aberdeen) employer: AWD Online
Join a dynamic team in Aberdeen where your leadership skills will shine as you guide a dedicated group in delivering exceptional energy advice services. With a strong focus on employee development, a supportive work culture, and the flexibility of hybrid working, this role offers not just a job but a pathway to meaningful career growth in a sector committed to sustainability and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader / Contact Centre / Call Centre (AWDO-P14738) in Aberdeen)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a thank-you email. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Team Leader / Contact Centre / Call Centre (AWDO-P14738) in Aberdeen)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've motivated teams and achieved KPIs, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about energy advice services and how your skills align with our mission at StudySmarter. Keep it engaging and personal.
Showcase Your Communication Skills:As a Customer Service Team Leader, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or specific projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge of energy efficiency and renewable technologies. Familiarise yourself with the services offered by the company and be ready to discuss how your experience aligns with their mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in customer service settings. Think about times when you've motivated a team or improved performance metrics, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations in a call centre environment. Practice responses that demonstrate your problem-solving skills and ability to maintain service quality under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team's goals or the company's approach to staff development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
