At a Glance
- Tasks: Lead a customer service team and enhance energy advice services in North East Scotland.
- Company: Dynamic company focused on customer satisfaction and team development.
- Benefits: Generous salary, hybrid working, and excellent benefits package.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 30750 - 30750 € per year.
An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland.
If you've also worked in the following roles, we'd also like to hear from you:
- Customer Support Team Leader
- Service Delivery Team Leader
- Advice Centre Supervisor
- Contact Centre Team Leader
- Customer Operations Team Leader
- Call Centre Team Leader
- Advice Centre Team Leader
SALARY: £30,750 per annum + Generous Benefits
LOCATION: Hybrid Working from Home and the Office - Applicants should reside in the North-East and be prepared to work from Aberdeen or Dundee when requested for office-based workdays or in-person meetings
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, working 5 days out of 7, with core hours from Monday to Friday, 9:00 AM to 5:00 PM
Customer Service Team Leader / Contact Centre / Call Centre employer: AWD Online
Join a dynamic team that prioritises customer satisfaction and employee development in the heart of North East Scotland. With a hybrid working model, you will enjoy the flexibility of working from home while also having the opportunity to collaborate in our Aberdeen or Dundee offices. We offer generous benefits and a supportive work culture that fosters growth and innovation, making us an excellent employer for those seeking a rewarding career in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader / Contact Centre / Call Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of KPI reporting and staff development, as these are key areas for the role. Practise answering common interview questions and think about how your past experiences align with what they're looking for.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led teams in the past. Highlight your ability to motivate staff and improve customer service outcomes – that's what will set you apart!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Customer Service Team Leader / Contact Centre / Call Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've managed teams and improved customer satisfaction, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Team Leader role. Share specific examples of your past successes and how they relate to the job description.
Showcase Your Skills:We’re looking for someone with strong operations management and KPI reporting skills. Be sure to mention any relevant tools or methodologies you’ve used in your previous roles that demonstrate your expertise.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at AWD Online
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key principles of excellent service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but passionate about delivering top-notch service.
✨Show Off Your Leadership Skills
As a team leader, it’s crucial to demonstrate your leadership abilities. Prepare to discuss how you've successfully managed teams in the past, tackled challenges, and developed staff. Use specific examples to illustrate your approach to motivating and guiding your team.
✨Get Familiar with KPIs
Since KPI reporting is part of the job, make sure you understand what KPIs are relevant in a customer service context. Be ready to talk about how you’ve used KPIs to drive performance improvements in previous roles. This will highlight your analytical skills and focus on results.
✨Prepare for Hybrid Working Questions
With the role being hybrid, think about how you can effectively manage a team both remotely and in-person. Be prepared to discuss your strategies for maintaining team cohesion and communication across different working environments. This shows you’re adaptable and ready for the modern workplace.
