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For Companies At a Glance
- Tasks: Lead and inspire the Customer Service Team to deliver top-notch service and meet targets.
- Company: Join a well-established company in Hinckley, Leicestershire, thriving in e-commerce and manufacturing.
- Benefits: Enjoy competitive pay, regular reviews, bonuses, enhanced holidays, and a supportive work culture.
- Why this job: Be part of a dynamic team focused on growth, innovation, and customer satisfaction.
- Qualifications: Previous supervisory experience in customer service, preferably in e-commerce or manufacturing.
- Other info: Opportunity for career growth in a fast-paced, fun environment.
The predicted salary is between 32000 - 44800 £ per year.
Customer Service Supervisor with previous experience in a supervisory role gained within an e-commerce & manufacturing customer service environment, who has excellent organisational, communication, customer service, team leadership and management skills is required for a well-established company based in Hinckley, Leicestershire.
SALARY: from £32,000 per annum
LOCATION: Hinckley, Leicestershire (LE10)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40 Hours per Week, Monday – Friday
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Supervisorwith previous experience in a supervisory role gained within an e-commerce & manufacturing customer service environment, who has excellent organisational, communication, customer service, team leadership and management skills.
Working as the Customer Service Supervisor you will manage the daily operations of the Customer Service Team ensuring on time & in budget delivery, to enable effective, efficient & cost-effective delivery of quality product & service to customers working to company process standards & operating procedures.
As the Customer Service Supervisor you will be responsible for overseeing and liaising with the team ensuring customer issues are addressed and rectified in a timely and satisfactory manner.
DUTIES
Your duties as a Customer Service Supervisor will include:
Strategy
- Work with the Customer Service Manager to deliver short, medium & long term MUPVC strategy for growth
- Manage continuous improvement & productivity improvement including cost reduction, variable material cost reduction & leading Business wide improvement strategies
- Support the Customer Service Manager with project actions & delivery of any key Business initiatives identified
Management
- Provide a positive & dynamic supervisory style, whilst maintaining a positive & fun working environment & culture
- Lead, motivate, guide, mentor & develop the Customer Service Team, fostering & delivering operational excellence, continuous improvement & financial performances of the Business
- Ensure a highly skilled, trained & motivated Customer Service Team, identifying training & developing needs through regular reviews & the PDR process
KPI’s
- Deliver targets & ensure KPI’s are met for Business growth & success
- Analyse & control customer service targets in accordance with the budget & sales forecast
- Prepare & deliver weekly / monthly operating KPI’s to the Customer Service Manager
Operations
- Manage the day-to-day operations of the Customer Service Team
- Oversight of all customer communications channels
- Ensure the highest levels of customer service are maintained at all times
- Effective workforce supervision to ensure service levels are met
- Oversee & liaise with the team & ensure customer issues are addressed & rectified in a timely & satisfactory manner
- Oversee & liaise with the team on progress ensuring daily & weekly targets are met
- Liaise with the Customer Service Manager, Production Manager, Despatch Manager & Contracts & Installations Manager on customer lead times
- Manage the quality control process ensuring swift action & customer satisfaction
- Support on investigating customer concerns to identify & eliminate root cause & sustain the corrective actions to eliminate repeat issues & foster ‘Right First Time’ approach
- Work closely with other members of the supervisory & management teams to meet operational budgets & timeframes for product delivery
- Ensure the relevant systems & trackers are continually updated, along with attendance management, removing unauthorised overtime & justifying authorised overtime
- Work with HR to ensure timely completion of all associated people processes, such as recruitment, productivity, employee relations, attendance management, workplace culture & performance & development management
CANDIDATE REQUIREMENTS
- Experience in a supervisory role
- Experience of managing people with the ability to set the example for the team
- Ability to motivate your team
- Experience of managing & delivering change & improving culture
- Significant experience gained within an e-commerce & manufacturing customer service environment
- Significant experience of delivering the highest standards in customer service
- Experience of the windows industry a distinct advantage
- Self-motivated and focused, with a flexible attitude
- Good attention to detail, with high levels of accuracy & a commitment to quality
- Able to work on & use own initiative & problem solve
- Strong communication, team working & people skills
- Demonstrate a professional & courteous attitude
- Act with integrity & honesty
- Positive attitude to innovation & change
- Looking to build a career in a fast-growing business
BENEFITS
- Pay grading structure
- Regular pay reviews
- Monthly attendance bonus scheme (Up to £1,040.00 per annum)
- Enhanced 32 Days holiday per annum
- Christmas shutdown
- Christmas vouchers
- Staff events
- Pension scheme
- Staff canteen with subsidised vending machines
- BUPA Employee Assistance Programme
- Company workwear and PPE provided
- Onsite secure parking
- Commitment to investing in training and development
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13776
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Hinckley, Leicestershire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
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Customer Service Supervisor employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the e-commerce and manufacturing sectors. Understanding the specific challenges and customer expectations in these industries will help you stand out during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. Be ready to discuss specific strategies you've implemented to improve team performance.
✨Tip Number 3
Research common customer service KPIs and be prepared to discuss how you've met or exceeded these in past positions. This shows your understanding of performance metrics and your commitment to operational excellence.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in supervisory roles. Engaging with others can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your supervisory experience in e-commerce and manufacturing customer service environments. Emphasise your organisational, communication, and team leadership skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Highlight Relevant Experience: In your application, focus on your significant experience in managing people and delivering high standards of customer service. Use metrics or KPIs from past roles to demonstrate your success in achieving targets.
Showcase Problem-Solving Skills: Include examples of how you've addressed and resolved customer issues effectively. This will demonstrate your ability to maintain high levels of customer service and your proactive approach to problem-solving.
How to prepare for a job interview at AWD online
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles, especially in e-commerce and manufacturing environments. Be prepared to discuss specific examples of how you've led teams, managed operations, and improved customer service standards.
✨Demonstrate Strong Communication Skills
As a Customer Service Supervisor, effective communication is key. Practice articulating your thoughts clearly and confidently. Be ready to explain how you handle customer issues and ensure your team communicates effectively with customers.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to motivate and develop your team. Prepare examples of how you've successfully managed change, fostered a positive work culture, and addressed performance issues within your team.
✨Understand the Company’s Goals and KPIs
Research the company’s objectives and key performance indicators (KPIs) related to customer service. Be ready to discuss how you can contribute to achieving these goals and improving overall customer satisfaction.
