Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer issues and enhance satisfaction in a dynamic service recovery role.
- Company: Join a forward-thinking organisation focused on customer service excellence.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Enjoy a flexible work-life balance with opportunities for professional growth.
- Why this job: Make a real difference by improving customer experiences and driving service improvements.
- Qualifications: Strong problem-solving skills and experience in customer service roles.
The predicted salary is between 31397 - 38007 £ per year.
A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment.
If you’ve also worked in the following roles, we’d also like to hear from you:
- Customer Service Advisor
- Complaints Officer
- Housing Officer
- Case Handler
- Resident Liaison Officer
- Customer Service Representative
- Complaints Handler
- Service Recovery Caseworker
- Housing Caseworker
- Supported Housing Worker
This is officially known within the organisation as a Service Recovery Caseworker.
SALARY: £31,397 to £38,007 per annum + Benefits
LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home.
JOB TYPE: Full-Time, 11 Month Fixed Term Contract
WORKING HOURS: 35 hours per week, Monday to Friday.
We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation.
Customer Service Caseworker / Service Recovery Complaints Officer employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Caseworker / Service Recovery Complaints Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and case management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Caseworker / Service Recovery Complaints Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant case management skills. We want to see how your background aligns with the role of a Customer Service Caseworker, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer satisfaction and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm for the job!
Showcase Your Stakeholder Engagement Skills: In your application, highlight any experiences where you've successfully engaged with stakeholders or resolved complaints. This is key for us, as we’re looking for someone who can effectively manage relationships and drive service recovery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Caseworker inside out. Familiarise yourself with case management processes and service recovery strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved customer complaints or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and impact.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement during the interview. Discuss how you've collaborated with different teams or departments to resolve issues. This shows that you can work well in a team and understand the importance of communication in customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in service recovery, or how success is measured in this role. This not only demonstrates your interest but also gives you valuable insights into the company culture.