At a Glance
- Tasks: Provide top-notch customer support and assist with trade inquiries in a dynamic environment.
- Company: Join a growing manufacturing designer and retail company in beautiful Cornwall.
- Benefits: Enjoy a competitive salary, 25 days holiday, and employee discounts.
- Other info: Full training provided, with a supportive team and excellent career growth opportunities.
- Why this job: Be the friendly voice that helps customers and makes their day better!
- Qualifications: Great communication skills and a passion for customer service are key.
The predicted salary is between 27000 - 37800 £ per year.
Overview
Customer Service Advisor & Trade Support Assistant who is organised, driven and dedicated with great communication and administration skills is required for a well-established and growing manufacturing designer and retail company based in Par, Cornwall, South West England.
FULL PRODUCT TRAINING PROVIDED
SALARY: £27,000 per annum + Benefits
LOCATION: Par, Cornwall, South West England
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday - 40 hours a week, between the hours of 9:00am and 5:30pm
Job Overview
We have a fantastic new job opportunity for a Customer Service Advisor / Trade Support Assistant who is organised, smart and dedicated with great communication and administration skills.
Working as a Customer Service Advisor / Trade Support Assistant you\'ll be the first friendly voice customers hear. You\'ll answer incoming calls and enquiries, helping them with whatever they need.
As the Customer Service Advisor / Trade Support Assistant you will be a real team player who\'s passionate about delivering brilliant customer service. You\'ll be comfortable using computers to ensure customers receive top-quality products and fantastic service every time.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
Duties
Your duties as a Customer Service Advisor / Trade Support Assistant include:
- Customer Support: Respond promptly and professionally to all customer enquiries and concerns via email, phone, and online chat
- Daily Enquiries: Handle a range of daily customer requests, including providing product and stock information, quotes, and helping with sales orders, engraving, returns, replacements, and complaints
- Customer Satisfaction: Listen, identify and understand customers\' needs to ensure their satisfaction, always keeping the customer\'s journey in mind
- Resolving Issues: Manage customer complaints, offering suitable solutions and alternatives within set SLA timeframes, and follow up to ensure a satisfactory resolution
- Service Improvement: Use customer feedback to help improve products and services, passing on insights to various departments
- Proactive Monitoring: Monitor products on the website and social media to ensure the best possible customer experience from browsing to buying
- Order Tracking: Proactively track all orders using courier dashboards to prevent delivery problems, updating spreadsheets daily and keeping customers informed
- Database Management: Keep the customer database (CRM) accurate and up to date
- Telephone Communication: This role involves a mix of incoming and outgoing calls, so you must be comfortable speaking on the phone
- Training and Development: Full training will be provided before the start of the role, with ongoing support given throughout, as you will be at the forefront of communication with clients.
Candidate Requirements
- Previous experience in trade support, Customer services or a similar administrative role (preferred but not essential)
- Strong attention to detail and accuracy in data entry and documentation
- Experienced in the use of Microsoft Office, Outlook, Excel, Word, Teams
- A passion for learning and improving your product knowledge to assist you and our customers
- Take pride in your work and enjoy being part of a very busy committed team
- Ability to prioritise tasks and work under pressure to meet deadlines
- Excellent communication and interpersonal skills
- Polite and friendly, whilst being driven to succeed and deliver
- A proactive and problem-solving mindset
- Previous experience of using CRM database communication notes / appointment call follow up
- Able to work under pressure to deadlines, targets and KPI’s
- Willingness to undertake training modules set out by the company
Benefits
- Full time hours contract
- Growing successful young company that listens to their employees
- A friendly small team environment
- Free on-site car park
- 25 days holiday plus Bank holidays
- Pension Scheme
- Casual dress
- Company events
- Employee discounts
- Quarterly bonus scheme linked on performance
How to Apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13858
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Par, Cornwall, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ
Customer Service Advisor & Trade Support Assistant in West Town employer: AWD online
Join a dynamic and growing manufacturing designer and retail company in Par, Cornwall, where you will be part of a friendly team dedicated to delivering exceptional customer service. With full product training provided, a supportive work culture, and opportunities for personal growth, this role offers a rewarding career path along with benefits such as 25 days holiday, a pension scheme, and employee discounts. Experience the unique advantage of working in a small, committed team that values your input and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor & Trade Support Assistant in West Town
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the phone, try role-playing with a friend or family member. This will help you feel more confident when handling customer enquiries.
✨Tip Number 3
Be proactive! If you see any issues or have ideas for improving customer service, don’t hesitate to share them during your interview. It shows initiative and that you’re already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team in Par!
We think you need these skills to ace Customer Service Advisor & Trade Support Assistant in West Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your communication and administration skills, as these are key for the Customer Service Advisor role.
Show Your Passion:In your cover letter, express your enthusiasm for delivering brilliant customer service. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly.
How to prepare for a job interview at AWD online
✨Know the Company
Before your interview, take some time to research the company. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare for common questions like how to handle complaints or difficult customers. Practising these responses can boost your confidence and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be sure to highlight your interpersonal skills during the interview. Use clear and concise language, and don’t hesitate to share examples of how you've successfully communicated with customers in the past.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company.
