At a Glance
- Tasks: Provide top-notch customer service in Danish or Spanish via phone, email, and web chat.
- Company: Join a vibrant team in a supportive environment in Brighton.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Perfect for those who thrive in fast-paced, dynamic settings.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Fluent in Danish or Spanish and English with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish or Spanish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast‑paced, customer‑focused environment.
We are open to candidates who have previously worked as Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, or Call Centre Agent.
Salary: Competitive
Location: Brighton, East Sussex (BN1) – Office Based
Job Type: Full‑Time, Permanent
Working Hours: Flexible – work schedules and rotas (mornings, evenings, middle shifts, weekends, public holidays) required.
Essential Requirement: Fluent Danish or Spanish and English (oral and written). Must be able to work shifts.
Job Overview: We have a fantastic new customer service opportunity to join a busy and supportive team environment. The role requires excellent communication, customer support, and problem‑solving skills. Your duties as a Customer Service Advisor include handling customer enquiries via phone, email and web chat, delivering a high standard of service while maintaining accuracy and professionalism.
Duties:
- Customer Support Delivery: Provide excellent service via phone, email and web chat in Danish or Spanish.
- Query Resolution: Respond to customer enquiries, concerns and requests in a timely and professional manner.
- Complaint Handling: Resolve issues efficiently and courteously, taking appropriate remedial action.
- Problem Solving: Identify root causes, offer solutions and follow up to ensure full resolution.
- Customer Satisfaction: Maintain a strong customer focus and consistently exceed expectations.
- Issue Escalation: Escalate complex or regulatory matters to relevant internal teams.
- Team Collaboration: Liaise with departments such as Payments and Fraud to resolve queries.
- Record Keeping: Accurately update customer records and document interactions.
- Mentoring Support: Provide guidance to junior team members where required.
- Quality Improvement: Contribute ideas to enhance processes and customer experience.
Candidate Requirements:
Essential:
- Excellent verbal and written communication skills in Danish or Spanish and English.
- Strong customer service and communication skills with a professional telephone manner.
- Ability to multitask, prioritise workload and perform under pressure.
- Excellent attention to detail and accuracy in data entry and record keeping.
- Proactive, results‑driven approach with strong problem‑solving ability.
- Good IT skills including Microsoft Outlook and general MS Office.
- Strong interpersonal skills and ability to work effectively within a team.
- Confidence in handling challenging customer situations.
- Good numeracy and organisational skills.
- Ability to quickly learn and adapt in a fast‑changing environment.
Desirable:
- Knowledge of online gaming and betting industry.
- Interest and knowledge of sports and related sectors.
How to Apply: To be considered for this job vacancy, please submit your CV to our Recruitment Team. CVs that meet the requirements will be forwarded to our Client for consideration. By submitting your application you give us express consent to share your details for this purpose.
Job Ref: AWDO-P14631
Customer Service Advisor / Danish or Spanish Speaker (AWDO-P14631) in Brighton) employer: AWD Online
Join a vibrant and dynamic team in Brighton as a Customer Service Advisor, where your multilingual skills will be valued in a supportive and fast-paced environment. We offer competitive salaries, flexible working hours, and ample opportunities for professional growth, ensuring that you can thrive both personally and professionally while delivering exceptional customer service. Our inclusive work culture encourages collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Danish or Spanish Speaker (AWDO-P14631) in Brighton)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor / Danish or Spanish Speaker (AWDO-P14631) in Brighton)
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in Danish or Spanish and English, make sure your CV highlights your language proficiency. Use examples of how you've used these skills in previous roles to really stand out!
Tailor Your CV:Don’t just send the same CV to everyone! Tailor it to match the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’re genuinely interested!
Keep It Professional:While we love a friendly vibe, your written application should still be professional. Use clear language, check your spelling and grammar, and keep it concise. We want to see your personality, but professionalism is key!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to receive your application and ensures it goes straight to the right team. We can’t wait to hear from you!
How to prepare for a job interview at AWD Online
✨Brush Up on Your Language Skills
Since the role requires fluency in Danish or Spanish, make sure to practice your language skills before the interview. Try to engage in conversations or write down responses to common customer service scenarios in both languages to showcase your proficiency.
✨Know the Company and Its Values
Research the company’s mission and values. Understanding what they stand for will help you align your answers with their expectations. Be ready to discuss how your personal values match theirs, especially in a customer-focused environment.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, such as handling complaints or resolving queries. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Showcase Your IT Skills
Since the job requires good IT skills, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention how you've used these tools to improve efficiency or enhance customer interactions in previous roles.
