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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and technical issues.
- Company: Join a supportive team in a fast-paced customer service environment.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working options.
- Other info: Ongoing training and career growth opportunities await you!
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25235 - 25235 £ per year.
Salary: £25,235 per annum + Benefits
Location: Hybrid working from home and 2 days per week from the office in Thame, Oxfordshire
Job Type: Full-Time, Permanent
Working Hours: 37.5 hours per week, Monday to Sunday. Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided)
Job Overview
We have a fantastic new job opportunity for a Customer Service Advisor / Customer Support Agent to join a supportive and inclusive customer service team within a fast‑paced environment. As the first point of contact for customers, you will handle enquiries via phone and digital channels while delivering excellent customer service and resolving technical issues remotely. You will work closely with engineering teams to develop technical knowledge, gain accreditation and build a strong understanding of equipment, processes and operational environments.
Duties
- Managing inbound customer enquiries with professionalism, empathy and efficiency.
- Diagnosing and resolving technical faults remotely via phone and email.
- Providing a high standard of customer care and exceeding service expectations.
- Completing product and technical accreditation programmes.
- Working closely with engineers to enhance technical understanding and knowledge.
- Participating in internal and external training to develop skills and expertise.
- Logging customer interactions, actions and resolutions correctly.
- Staying up to date with industry developments, systems and best practices.
Candidate Requirements
Essential
- Fluency in written and spoken English.
- Previous experience in a customer service, customer support or contact centre role.
- Strong communication skills across phone and digital channels.
- A customer‑focused approach with a passion for problem solving.
- Good organisational skills and attention to detail.
- Basic computer literacy including Microsoft Office.
- Ability to work collaboratively as part of a team.
Desirable
- Experience in troubleshooting.
- Previous bar or hospitality experience.
Benefits
- Performance bonus of up to £1,000 per year.
- Paid bank holidays plus one additional day in lieu.
- Hybrid working model with office‑based training.
- Ongoing training and development opportunities.
- Company pension scheme.
- Wellbeing support and confidential counselling services.
- LinkedIn Learning access and professional certifications.
- Employee referral scheme.
Customer Service Advisor / Customer Support Agent (AWDO-P14635) in Oxford) employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Customer Support Agent (AWDO-P14635) in Oxford)
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor / Customer Support Agent (AWDO-P14635) in Oxford)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone and digital channels.
Emphasise Problem-Solving Abilities: We love candidates who are passionate about problem-solving! In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at AWD Online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around customer service and technical support. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively handled customer inquiries or resolved issues. This will demonstrate your ability to communicate well across phone and digital channels.
✨Prepare for Technical Questions
Since the role involves diagnosing technical faults, be ready to answer questions related to troubleshooting. Brush up on basic technical knowledge relevant to the industry and think of scenarios where you successfully resolved technical issues in previous roles. This will show your problem-solving skills and readiness to learn.
✨Emphasise Teamwork and Collaboration
The job requires working closely with engineering teams, so highlight your ability to work collaboratively. Share examples of how you’ve contributed to team success in past roles, and express your enthusiasm for learning from others. This will reflect your customer-focused approach and willingness to grow within the company.