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- Tasks: Deliver top-notch customer service and technical support in a hybrid contact centre.
- Company: Join a supportive and inclusive team in a fast-paced environment.
- Benefits: Enjoy a competitive salary, flexible working, and great perks.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Make a real difference by helping customers with empathy and solutions.
- Qualifications: Experience in customer service or related roles is a plus.
The predicted salary is between 25235 - 25235 £ per year.
An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers.
If you've also worked in the following roles, we'd also like to hear from you:
- Customer Service Representative
- Contact Centre Agent
- Technical Support Advisor
- Call Centre Agent
SALARY: £25,235 per annum + Benefits
LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week, Monday to Sunday. Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided)
We have a fantastic new job opportunity for a Customer Service Advisor / Customer Support Agent to join a supportive and inclusive customer service team within a fast-paced environment.
Customer Service Advisor / Customer Support Agent employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Customer Support Agent
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and empathetic. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral when you apply through our website.
✨Tip Number 4
Prepare for the interview by thinking of examples from your past roles that showcase your problem-solving skills. We love hearing about real experiences, so have those stories ready when you chat with us!
We think you need these skills to ace Customer Service Advisor / Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or technical support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can bring empathy and solutions to our team. Keep it friendly and professional!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've helped customers in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AWD Online
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled customer issues with understanding and care. This will demonstrate your ability to connect with customers and provide the support they need.
✨Practice Common Scenarios
Think about common customer service scenarios and how you would handle them. Practising responses to questions like 'How would you deal with an angry customer?' can help you feel more confident during the interview. Role-playing with a friend can be particularly useful!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.