Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls and admin tasks.
- Company: Join a well-established company in Glasgow with a strong reputation.
- Benefits: Enjoy hybrid working, competitive salary, and perks like private healthcare and 33 days holiday.
- Why this job: Great opportunity to develop customer service skills in a supportive environment with fun team events.
- Qualifications: Customer service experience is essential; admin skills are a plus.
- Other info: Multiple positions available with flexible shifts from 8am to 10pm.
The predicted salary is between 24125 - 25845 £ per year.
A Customer Service Advisor / Contact Centre Agent who has a polite, friendly, helpful and professional telephone manner with good administrative skills is required to support incoming calls from customers for a well-established company based in Glasgow, Scotland.
All levels of customer service experience considered.
If you’ve worked in a call centre or a customer services telephone-based role then great. If not, the company will consider candidates with other forms of customer services such as retail, hospitality or similar environments. However, you must be confident supporting customers via the telephone.
Multiple positions available.
Due to the growth of the company we have multiple positions available covering various shifts between 8am – 10pm, Monday to Sunday.
Starting salary: £24,125 per annum + Benefits
After 6 months increased to: £24,985 per annum (after successful completion of probation period)
After 1 year increased to: £25,845 per annum
Location: Hybrid Working with 2 Days Working from Home and 3 Days Working from the Office in Glasgow, Scotland
Job type: Full-Time, Permanent
Working hours: 35 Hours per Week, Varied Shifts between 8am – 10pm, Monday to Sunday
Job overview:
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a polite, friendly, helpful and professional telephone manner with good administrative skills. Working as the Customer Service Advisor / Contact Centre Agent you will be the friendly voice on the other end of the line, expertly handling incoming calls from service users. It’s not all talking though as you will also carry out various administration tasks, including replying to email enquiries and live chat conversations too.
If you’re a people person with an ability for keeping things organised and have a helpful manner, then you might just be what we’re looking for. We’re after someone who’s keen to do a great job, can communicate clearly, and has good administration skills.
Duties:
- Provide excellent customer service to all service users and clients
- Answer incoming telephone calls from tenants, landlords, and letting agents
- Respond to enquiries via the email inbox and Live Chat system
- Update and maintain customer database and other relevant in-house systems
- Handle data sensitively
- Complete admin / ad-hoc tasks as required
- Assist with managing client accounts, liaising with clients whilst seeking to improve on service being delivered
- Occasionally attend external events/networking when required to promote our service
Candidate requirements:
- Experience of working in a customer service environment (Essential)
- Previous administration experience is desirable but not essential
- Well-developed communication skills
- Ability to multi-task, prioritise workload and use initiative
- Problem solving abilities including good numeracy skills
- Attention to detail and accuracy whilst adhering to strict deadlines
- Able to handle sensitive data and an ability to demonstrate professionalism, maturity and discretion
- Computer literacy including proficiency in using MS Office
- Education to Standard grade (or equivalent)
- Able to work well within a team environment
- Able to demonstrate diplomacy
Benefits:
- 4 x Salary Life Insurance
- Pension Scheme up to 8% employer contribution
- 33 days holiday which includes bank holidays
- Day off for birthday
- 24/7 GP Access
- BUPA Private healthcare for the employee and their immediate family
- BUPA Wellbeing Cash Plan
- Voluntary Dental Plans
- Cycle to work scheme
- Rental Deposit Loan Scheme
- Tea, coffee and fruit in the office
- Modern working environment with flexible working arrangements
- Events, summer barbeques, Christmas parties, regular pizza lunches etc.
- Reward Gateway discount scheme
How to apply:
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Job Ref: AWDO-P13320
Customer Service Advisor / Contact Centre Agent employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Contact Centre Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with an upset customer or answering frequently asked questions. This will help you feel more confident during the interview.
✨Tip Number 2
Practice your telephone manner. Since this role involves a lot of phone communication, try rehearsing conversations with friends or family. Focus on being polite, friendly, and professional to ensure you make a great impression.
✨Tip Number 3
Research the company and its services. Understanding what the company does and its values will not only help you answer questions better but also show your genuine interest in the role during the interview.
✨Tip Number 4
Be prepared to discuss your previous customer service experience, even if it's from retail or hospitality. Highlight specific examples where you demonstrated excellent communication skills and problem-solving abilities, as these are key for this position.
We think you need these skills to ace Customer Service Advisor / Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant customer service experience, whether from a call centre, retail, or hospitality. Emphasise your communication skills and any administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and professional telephone manner. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as problem-solving abilities, attention to detail, and proficiency in using MS Office. Make sure to mention your ability to handle sensitive data professionally.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AWD online
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from past experiences to demonstrate how you've effectively communicated with customers.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions, as this will show your potential employer that you can handle challenging situations.
✨Emphasise Your Administrative Skills
Since the role involves administrative tasks, be ready to talk about your experience with data entry, managing databases, or any relevant software. Mention your attention to detail and how you ensure accuracy in your work.
✨Exude a Friendly and Professional Demeanour
The company values a polite and friendly telephone manner. Practice your tone and body language before the interview. Even though it's a phone interview, smiling while speaking can help convey warmth and professionalism.
