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For Companies At a Glance
- Tasks: Handle customer complaints and queries with care and professionalism.
- Company: Join a reputable call center known for compassionate client engagement.
- Benefits: Enjoy a competitive salary, hybrid work options, and generous benefits.
- Why this job: Make a real impact by resolving issues and enhancing customer satisfaction.
- Qualifications: Experience in complaint handling and data analysis is essential.
- Other info: Full-time role with a structured shift rota in a supportive environment.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service Advisor Complaints Handler who has experience of responding to customer complaints or queries within a regulated environment and has the ability to analyse data is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients. SALARY: £25,000 – £26,000 per annum + Generous Benefits (see below) LOCATION: Salford Quays, Manchester (M5 3EF) with Hybrid working options available after probationary period JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week based on a shift rota Monday – Thursday (alternating 8am-4pm and 10am-6pm) Friday (alternating 8am-4.00pm and 9.30am-5.30pm) JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor Complaints Handlerwho has experience of responding to customer complaints or queries within a regulated environment and has the ability to analyse data. The role of the Customer Service Advisor Complaints Handler requires great attention to detail and excellent communication skills both written and verbal. Working as the Customer Service Advisor Complaints Handler you will be based in a compliance driven Call Centre environment and will need to be a self-motivated, articulate communicator who is professional with excellent IT skil…
Customer Service Advisor Complaints Handler / Complaint Resolution Advisor employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Complaints Handler / Complaint Resolution Advisor
✨Tip Number 1
Familiarize yourself with common customer complaints and the best practices for resolving them. This will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Brush up on your data analysis skills, as the job requires the ability to analyze data effectively. Consider practicing with real-world examples or case studies related to customer service.
✨Tip Number 3
Prepare to discuss your previous experiences in a regulated environment. Think of specific examples where you successfully handled complaints and how you ensured compliance.
✨Tip Number 4
Showcase your communication skills by practicing clear and concise responses. You might even want to role-play common scenarios with a friend to build confidence.
We think you need these skills to ace Customer Service Advisor Complaints Handler / Complaint Resolution Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling customer complaints and working in a regulated environment. Use specific examples that demonstrate your analytical skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to resolve complaints effectively. Mention any relevant experience and how it aligns with the values of the company.
Highlight Communication Skills: Since excellent communication is key for this role, emphasize your written and verbal communication skills. Provide examples of how you've successfully communicated with customers in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AWD online
✨Show Your Experience with Complaints Handling
Be prepared to discuss specific examples from your past roles where you successfully resolved customer complaints. Highlight your ability to remain calm and professional in challenging situations.
✨Demonstrate Analytical Skills
Since the role requires data analysis, be ready to explain how you've used data to inform your decisions or improve processes in previous positions. This could include metrics you've tracked or reports you've generated.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, as excellent communication skills are crucial for this role. Consider doing mock interviews to refine your verbal and written communication.
✨Understand the Company’s Values
Research the company’s reputation and values, especially regarding customer service. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of compassionate engagement.
