JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisorwho is organised, driven and dedicated with great communication and administration skills.
Working as a Customer Service Advisor you will be a first point of contact for customers, handling and responding to all in-coming calls and enquiries.
As a Customer Service Advisor you will be a team player who is passionate about customer service with a good understanding of general computer use to effectively deliver quality products and excellent service to customers.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Customer Service Advisor will include:
Respond promptly and professionally to customer inquiries and concerns via email, phone, and chat
Identify and assess customers\’ needs to achieve satisfaction, understanding of the customer journey
Manage customer complaints, provide appropriate solutions, and alternatives within the implemented SLA time limits and follow up to ensure a satisfactory resolution
Build positive and productive relationships with customers through trust and respect
Use customer feedback to improve products and services, relaying to multiple departments
Develop a comprehensive technical understanding of products/ systems to ensure the correct information is passed to clients
Monitor new products to market/ help build most frequently asked questions database
Monitoring products on the website/ social media to ensure best Customer experience/ journey from browsing to purchase
Calls will be a healthy mix of inbound / outbound in this role, so an understanding of the company you are representing on the call is important
Training will be given prior to start of the role, and ongoing throughout the role as you will be at the forefront of communication with clients
Placing orders when required on behalf of the customer, alongside assisting other departments when required to process orders, solving any queries to a satisfactory outcome
CANDIDATE REQUIREMENTS
Previous administrative experience required
Previous experience in a commercial customer service role
Friendly personality and desire to deliver outstandingly good customer service
A team player who will enjoy being part of a busy committed team
Good level written and spoken English and numeracy
Experienced in the use of MS Office / 365 applications such as: Outlook, Excel, Word
Organised with attention to detail and personal pride in their work
Somebody with positive opinions and insights who is not afraid to challenge what is being done and help to do it better
BENEFITS
Full time hours contract
Growing successful young company that listens to their employees
A friendly small team environment
Free on-site car park
25 days holiday plus Bank holidays
Pension Scheme
Casual dress
Company events
Employee discounts
Quarterly bonus scheme linked on performance
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