At a Glance
- Tasks: Assist customers with queries and guide them to the right insurance cover.
- Company: Well-established insurance company with a supportive, customer-first culture.
- Benefits: Fully remote role, training provided, and opportunities for growth.
- Other info: Flexible work environment with no rigid scripts, just genuine conversations.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or phone-based sales is essential.
Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for a well-established insurance company.
SALARY: £25,000 per annum
LOCATION: Remote / Working from Home - candidates MUST be UK based
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with:
- New prospects: Helping them understand the products and find the right insurance cover for their needs
- Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals
As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment.
DUTIES
Your duties as a Customer Service Adviser / Sales Support Agent will include:
- Answer inbound calls and respond to customer queries with clarity and professionalism
- Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs
- Assist existing customers with policy queries, changes, and mid-term adjustments
- Provide friendly and accurate support throughout the customer journey — from quote to renewal
- Work independently and take ownership of your workload
CANDIDATE REQUIREMENTS
- Fluent in English
- Excellent phone manner with strong verbal communication skills
- Previous experience in customer service or phone-based sales (essential)
- A fast learner, confident using web-based systems
- Comfortable working independently in a 100% remote role
- Strong organisational skills and attention to detail
- Experience in the insurance industry (preferred but not essential)
BENEFITS
- Fully remote position with all training provided
- Opportunity to grow in a supportive, customer-first company
- No rigid scripts. Just real conversations and support
- A small friendly team of colleagues that works collaboratively
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Remote Customer Service Adviser / Sales Support Agent in Craigavon employer: AWD Online
Join a well-established insurance company that prioritises a supportive and collaborative work culture, offering a fully remote position for the Customer Service Adviser / Sales Support Agent role. With a focus on employee growth and development, you will receive comprehensive training and the opportunity to engage in meaningful conversations with customers, all while enjoying the flexibility of working from home. This is an excellent chance to be part of a friendly team that values your contributions and fosters a customer-first approach.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Adviser / Sales Support Agent in Craigavon
✨Tip Number 1
Get your phone skills polished! Since this role is all about speaking with customers, practice your telephone manner. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 2
Know the company inside out! Research the insurance products they offer and understand their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Be ready for real conversations! Forget about rigid scripts; focus on being empathetic and solution-oriented. Think about how you can make each interaction personal and helpful for the customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Remote Customer Service Adviser / Sales Support Agent in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any phone-based sales roles you've had. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your excellent telephone manner and organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Adviser role. Be personable and show us your passion for helping customers — we love a good story!
Show Off Your Skills:In your application, make sure to mention specific examples of how you've used your attention to detail and problem-solving skills in previous roles. We’re all about real conversations, so let us know how you’ve made a difference for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures it lands in the right hands. Plus, it shows us you’re keen on joining our friendly remote team!
How to prepare for a job interview at AWD Online
✨Know the Company Inside Out
Before your interview, take some time to research the insurance company. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Phone Manner
Since this is a phone-based role, practice speaking clearly and confidently over the phone. You can do this by role-playing with a friend or recording yourself. Focus on being empathetic and solution-oriented, as these traits are crucial for a Customer Service Adviser.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or guiding a prospect through the insurance options. Prepare your responses to these situations, highlighting your organisational skills and attention to detail.
✨Showcase Your Learning Ability
The job requires someone who learns fast and takes initiative. Be ready to discuss examples from your past experiences where you quickly adapted to new systems or processes. This will demonstrate that you can thrive in a flexible, remote environment.
