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For Companies At a Glance
- Tasks: Provide 2nd line IT support and manage network infrastructure in schools.
- Company: Join a forward-thinking education environment in Coventry.
- Benefits: Competitive salary, professional development, flexible working, and pension scheme.
- Why this job: Make a real difference in education by supporting staff and students with tech.
- Qualifications: Experience in IT support and strong knowledge of Microsoft systems required.
- Other info: Great career pathways and a dynamic work environment await you.
The predicted salary is between 22600 - 27000 £ per year.
Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills.
This job is officially known with the organisation as an ICT Technician.
SALARY: £26,243 to £29,838 per annum + Benefits
LOCATION: Coventry, West Midlands
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am - 4:00pm & Friday 8:00am - 3:30pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools. As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365.
The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students.
DUTIES
- 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues
- Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure
- Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy
- Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration
- Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions
- Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales
- Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment
- User Support & Training: Provide guidance and in-class support to staff and students where required
- Continuous Improvement: Keep up to date with emerging technologies and recommend improvements
CANDIDATE REQUIREMENTS
ESSENTIAL
- NVQ in ICT or equivalent qualification, or relevant practical experience
- Previous experience in IT support, infrastructure support or technical support roles
- Strong working knowledge of Microsoft Windows PC and Server operating systems
- Experience with Microsoft Active Directory and Group Policy
- Knowledge of cloud services such as Microsoft 365
- Understanding of network infrastructure, wireless networks and security solutions
- Experience installing, maintaining and troubleshooting hardware and software
- Full driving licence and access to own transport
- Ability to communicate effectively with both technical and non-technical users
- Ability to work in line with safeguarding policies and maintain strict confidentiality
DESIRABLE
- MCP, MCSA, MCSE or CompTIA A+ certification
- ITIL Foundation qualification or experience working within ITIL frameworks
- Knowledge of virtualisation technologies such as vSphere or Hyper-V
- Experience with backup and archiving solutions
- Experience supporting mobile device deployment including Apple and Android
BENEFITS
- Competitive rates of pay
- Professional development opportunities
- Career pathways across the organisation
- Teacher / Local Authority Pension Scheme
- Online retail discount
- Employee Assistance Programme
- Family Friendly policies to support family & carer commitments
- Flexible Working Arrangements
This role will be subject to an enhanced DBS check and Social Media check.
APPLY TODAY
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Technical Support Engineer / ICT Technician in Coventry employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / ICT Technician in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in education. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, bring along examples of your work. A quick demo of your troubleshooting skills can really impress.
✨Tip Number 3
Tailor your approach! When you're applying for the Technical Support Engineer role, make sure to highlight your experience with Microsoft Windows and Active Directory in conversations. Speak their language and show them you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who are eager to join our team!
We think you need these skills to ace Technical Support Engineer / ICT Technician in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows, Active Directory, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about supporting education IT environments and how your background makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your potential new role with us.
How to prepare for a job interview at AWD online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Active Directory, and cloud services like Microsoft 365. Be ready to discuss specific scenarios where you've used these technologies in your previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about a time when you resolved a tricky problem or improved a process, and be ready to explain your thought process.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between tech and everyday users effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team, projects, or technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.