At a Glance
- Tasks: Support fundraising efforts and deliver excellent care to supporters through various channels.
- Company: Join The Army Benevolent Fund, a charity dedicated to supporting soldiers and their families.
- Benefits: Enjoy 30 days holiday, flexible working, and perks like health assessments and volunteering time off.
- Other info: Hybrid working model with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in supporter care and strong communication skills are essential.
The predicted salary is between 32929 - 32929 £ per year.
Salary: £32,929 per annum + Benefits.
Location: Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home.
Job Type: Full-Time, Permanent.
Working Hours: 35 hours per week.
Job Overview
We have a fantastic new job opportunity for a Supporter Care & Fundraising Assistant to join The Army Benevolent Fund (ABF). As a Supporter Care & Fundraising Assistant you will support one of our largest fundraising income streams, helping to deliver excellent supporter care while assisting with Gifts in Wills, Individual Giving activities and fundraising administration. The Supporter Care & Fundraising Assistant will manage supporter enquiries, donation processing, Gift Aid administration, CRM database updates, reporting, newsletters and events, while developing knowledge of Gifts in Wills fundraising with support from the wider team.
Duties
- Supporter Care: Deliver excellent service to supporters by telephone, email and at fundraising events, recording all interactions accurately on the CRM database.
- Fundraising Administration: Support the Gifts in Wills Manager with legacy administration, stewardship activities and Individual Giving projects.
- Donation Processing: Process donations, Gift Aid claims and financial administration accurately whilst supporting reconciliation activities.
- Database Management: Maintain accurate supporter records, reports and fundraising information using CRM systems.
- Marketing Support: Assist with newsletters, Mailchimp campaigns and supporter journey communications.
- Administrative Support: Proofread documents, process invoices and provide administrative support across the Individual Giving team.
- Events: Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement.
Candidate Requirements
Essential
- Previous experience of Supporter Care within a charitable organisation.
- Previous experience working in an office environment.
- Excellent written and verbal communication skills.
- Good IT skills including Microsoft Word, Excel, Outlook and PowerPoint.
- Experience using CRM databases or similar systems.
- Excellent organisational and time management skills.
- High attention to detail.
- Able to handle confidential and sensitive information professionally.
Desirable
- Experience promoting Gifts in Wills or legacy fundraising.
- Experience using Salesforce.
- An affinity with the organisation's charitable purpose.
- Willingness to travel throughout the UK as required.
Benefits
- 30 days’ holidays, plus bank holidays.
- Flexible and hybrid working (minimum two days per week in the office).
- Employee wellbeing and assistance programme (EAP).
- Annual Health Assessments via Healthshield.
- Time off in lieu for volunteering at company events (TOIL).
- Perkbox benefits.
- Pension scheme - after successful probation.
- Income Protection – after successful probation.
- Death in Service – after successful probation.
- Annual pay reviews.
- Annual leave purchase scheme.
The Army Benevolent Fund (ABF) is an Equal Opportunities Employer.
Supporter Care & Fundraising Assistant (AWDO-P14868) in London) in City of Westminster employer: AWD Online
The Army Benevolent Fund (ABF) is an exceptional employer, offering a supportive and flexible work environment in the heart of London. With a strong commitment to employee wellbeing, generous benefits including 30 days of holiday, and opportunities for professional growth within the charitable sector, ABF fosters a culture of collaboration and respect. Join us in making a meaningful impact while enjoying a balanced work-life through our hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care & Fundraising Assistant (AWDO-P14868) in London) in City of Westminster
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by AWD Online.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like AWD Online.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at AWD Online.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at AWD Online. Apply directly through us to stand out!
We think you need these skills to ace Supporter Care & Fundraising Assistant (AWDO-P14868) in London) in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of AWD Online. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Care & Fundraising Assistant (AWDO-P14868) in London), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at AWD Online
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of AWD Online. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
