AWD online is seeking a Service Delivery Manager / IT Service Desk Manager to lead a busy IT Help Desk, drive performance against SLAs, and champion customer service. This hands-on role provides technical expertise on IT support issues and projects while collaborating with senior leadership.
Based in Covent Garden, London, the role oversees the Help Desk and IT Support Engineers, driving ticket resolution, reporting, and continuous improvement across client sites.
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IT Service Desk Leader — SLA Excellence & Customer Impact in City of Westminster employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
