AWD Online is seeking a Service Delivery Manager / IT Service Desk Manager to lead a busy IT Help Desk in Covent Garden, London. The role focuses on driving ticket resolution against SLAs, raising service standards and delivering excellent customer experience for clients on site.
You will oversee the Help Desk and IT Support Engineers, provide technical guidance on IT issues and projects, manage customer relationships, and lead service reviews and reporting.
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IT Service Delivery Lead — Help Desk & Projects in City of Westminster employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
