Pre-Sales Solution Architect in Chorley

Salary: up to £65,000 per annum (depending on experience) + Benefits.

Location: Hybrid / Chorley, Lancashire, North West England.

Job type: Full‑Time, Permanent.

Job Overview

We have a fantastic new opportunity for a Pre‑Sales Solution Architect with senior technical design or architecture experience within B2B telecoms, unified communications, and voice solutions. The role involves translating customer business goals into robust, scalable, and supportable technical designs, owning High‑Level Design documentation, and guiding design governance throughout the opportunity and delivery lifecycle. You will collaborate closely with Sales, Delivery, Support, suppliers, and customers to validate solution feasibility, manage design changes, support service transition, and act as a senior technical escalation point.

Responsibilities

• High‑Level Design: Own and produce High‑Level Design documentation during the pre‑sales cycle.
• Solution Validation: Validate solution architecture, licensing, hardware, and professional service volumes.
• Customer Requirements: Engage in workshops and technical discussions to translate customer objectives into technical requirements.
• Design Governance: Own the design lifecycle, manage design changes, and help limit scope creep.
• Supplier Engagement: Liaise with suppliers and vendors to ensure services are fit for purpose and correctly designed.
• Delivery Accountability: Maintain technical accountability for delivery against agreed specifications.
• Low‑Level Design: Support the development and approval of Low‑Level Design and as‑built documentation.
• Service Handover: Lead Delivery‑to‑Support handovers to ensure operational readiness and service acceptance.
• Technical Escalation: Act as a senior escalation point, liaising with customers, suppliers, and internal technical teams.
• Continuous Improvement: Drive standardisation, best practice, and repeatable design frameworks.

Essential Candidate Requirements

• Technical Architecture: Proven experience in a senior technical design or architecture role within B2B telecoms for Mitel and/or Zoom.
• UC and Voice Solutions: Strong experience delivering unified communications and voice solutions in medium and enterprise environments.
• Multi‑Vendor Environments: Experience with multi‑vendor UC and hybrid environments.
• Mitel and Zoom Certifications: Current or recent certifications in Mitel and Zoom.
• Technical Design: Demonstrable experience translating customer goals into technical designs.
• Design Governance: Experience producing and owning High‑Level Designs and design governance.
• Stakeholder Management: Strong stakeholder management across Sales, Delivery, Support and suppliers.
• Engineering Support: Experience mentoring engineers and supporting delivery teams.
• Escalation Management: Ability to act as a senior escalation point for complex technical issues.
• Commercial Awareness: Strong understanding of licensing models, hardware, professional services, margin protection and delivery risk.
• Communication Skills: Excellent communication skills with technical and non‑technical audiences.
• Ownership and Detail: High attention to detail, accountability and ownership of outcomes.

Desirable Candidate Requirements

• Connectivity and SIP: Exposure to connectivity, SIP, networking and security architecture.
• Migration Experience: Experience supporting large‑scale migrations and multi‑site deployments.
• ITIL Experience: ITIL‑aligned operational experience.
• Solutions Architecture Background: Background in solutions architecture or senior pre‑sales engineering.

Benefits

• Hybrid Working: Structured hybrid working scheme to support work‑life balance.
• Office and Home Working: Office working days are Monday, Wednesday and Friday, with Tuesday and Thursday as working from home days.
• Home Worker Arrangement: Employees who live more than 40 miles away from a company office are usually home workers, with agreed office attendance at least once a month.
• Investors in People: Investors in People accreditation demonstrating commitment to employee development.
• Armed Forces Covenant: Signatory to the Armed Forces Covenant, supporting the Armed Forces community back into employment.