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- Tasks: Provide compassionate helpline support and empower women affected by domestic abuse.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Enjoy 25 days annual leave, flexible working, and health coverage.
- Why this job: Be a vital support for vulnerable individuals and advocate for change.
- Qualifications: Experience in social care or healthcare and strong communication skills.
- Other info: Ongoing training and career development opportunities available.
The predicted salary is between 21500 - 22500 £ per year.
Overview
Call Handler / Domestic Abuse Helpline Advisor
A rewarding opportunity for a compassionate and professional individual to provide helpline support, referrals and casework to women and families affected by domestic abuse.
IMPORTANT INFORMATION: Due to the sensitive nature of this role, we will be considering female applicants only, in accordance with the provision of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1).
Location: Luton, Bedfordshire, East of England (100% Office Based) • Salary: £24,948 to £26,845 per annum + Benefits • JOB TYPE: Full-Time, Permanent • WORKING HOURS: 37.5 Hours per Week
Duties
- Responding To Calls: Handle helpline enquiries with empathy, assessing needs and risks
- Managing Referrals: Receive and process referrals for refuge, outreach and group support services
- Allocating Accommodation: Monitor and allocate safe spaces for women and children in need
- Supporting Service Users: Empower women to make informed decisions and access local services
- Advocating For Women: Act as an advocate or mediator to ensure access to appropriate support
- Maintaining Records: Accurately record and maintain case details using secure systems
- Safeguarding: Promptly raise safeguarding concerns in line with organisational procedures
- Collaboration: Work closely with colleagues, volunteers and partner agencies
- Service Development: Build networks and promote awareness of domestic abuse support services
- Flexible Support: Participate in out-of-hours rota, training and supervision
Candidate Requirements
ESSENTIAL
- Due to the sensitive nature of this role, we will be considering female applicants only, in accordance with the provision of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1)
- Relevant qualification at Level 3 or above in social care, healthcare, community work or equivalent experience
- Experience supporting vulnerable individuals in crisis situations
- Strong communication and interpersonal skills, with the ability to listen and respond appropriately
- Ability to manage priorities and maintain accurate case records
- IT literate with experience using Word, Excel, email and databases
- A collaborative approach with experience of working in multi-agency environments
- Commitment to equality, diversity and anti-discriminatory practice
- Ability to manage stress and demonstrate self-care strategies
- Commitment to safeguarding children and adults
DESIRABLE
- Counselling skills or relevant qualifications
- Knowledge and understanding of domestic abuse and its impact on women and families
- Experience supporting and working with volunteers
- Knowledge of trauma-informed and person-centred practices
- Understanding the barriers faced by racially minoritised women when accessing services
- Full driving licence and access to a vehicle for work
Benefits
- 25 days annual leave plus bank holidays
- Flexible working arrangements
- Health coverage (dental, optical, physiotherapy and more)
- Free healthcare cover for children under 18
- 24/7 GP advice line and virtual doctor services
- Free counselling support and clinical supervision
- NHS prescription reimbursements
- Personal accident cover
- Discounts on food, cinema, gym, tech and travel
- Birth and Adoption grant
- Monthly paid wellbeing hour
- Ongoing training and career development
This role requires a DBS check.
How to Apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13921
Full-Time, Permanent Social Work Jobs, Careers and Vacancies. Find a new job and work in Luton, Bedfordshire, East of England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk
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Call Handler / Domestic Abuse Helpline Advisor employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler / Domestic Abuse Helpline Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, get comfortable with speaking clearly and empathetically. Role-play with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Show your passion! When you get that interview, make sure to express why you care about supporting women and families affected by domestic abuse. Share personal stories or experiences that highlight your commitment to the cause.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Call Handler / Domestic Abuse Helpline Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant qualifications or experience in social care, healthcare, or community work to show us you’re a great fit for the role.
Show Your Compassion: In your application, let your empathy shine through! Share examples of how you've supported vulnerable individuals in crisis situations. We want to see that you understand the sensitive nature of this role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured CV that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your details reach the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at AWD online
✨Understand the Role
Before your interview, take some time to really understand what being a Call Handler / Domestic Abuse Helpline Advisor involves. Familiarise yourself with the key responsibilities like handling calls with empathy and managing referrals. This will help you articulate how your skills align with the role.
✨Showcase Your Empathy
In this line of work, empathy is crucial. Prepare examples from your past experiences where you've supported vulnerable individuals or handled sensitive situations. This will demonstrate your ability to connect with service users and provide the compassionate support they need.
✨Know Your Safeguarding Procedures
Since safeguarding is a key part of this role, brush up on relevant procedures and best practices. Be ready to discuss how you would handle safeguarding concerns and why it's important in the context of domestic abuse support.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how the organisation supports its staff in managing stress. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.