At a Glance
- Tasks: Provide remote and onsite IT support, troubleshoot issues, and assist with client meetings.
- Company: Join a growing tech company with a supportive and friendly culture.
- Benefits: Competitive salary, pension, hybrid working, and career progression opportunities.
- Other info: Enjoy a dynamic work environment with exposure to diverse technologies.
- Why this job: Make a real impact by helping clients solve their IT challenges every day.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills.
If you've also worked in the following roles, we'd also like to hear from you: IT Technician, Technical Support Engineer, Service Desk Engineer, IT Helpdesk Analyst, 1st / 2nd Line Support Engineer, MSP Support Engineer.
PLEASE NOTE: You will need to hold a full Driving Licence and have your own Vehicle (Mileage Allowance Paid).
SALARY: £25,000 to £27,000 per annum + Benefits
LOCATION: Hybrid with regular attendance at the Haslingden and Bury offices. There will also be client visits across Lancashire and Greater Manchester and remote working where possible.
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday, 8:30am - 5:00pm
JOB OVERVIEW
As the business continues to grow, the company has a fantastic new job opportunity for an IT Support Engineer to join their team. The IT Support Engineer will provide remote technical support and onsite IT support to business clients, resolving service desk tickets, troubleshooting hardware, software, Windows, Microsoft 365 and basic networking issues. This is a varied, remote support and client-facing role involving regular client visits across Lancashire and Greater Manchester, so applicants must hold a full UK driving licence and have access to their own vehicle. Mileage allowance is paid for client visits. The IT Support Engineer will also support client meetings, solution recommendations, quotations and account management activity, with genuine career progression opportunities into senior technical support, account management, solutions consultancy or technical sales.
DUTIES
- Remote Technical Support: Provide remote IT support to business clients, resolving technical queries and service requests.
- Client Site Visits: Travel to client sites across Lancashire and Greater Manchester to provide onsite IT support.
- Service Desk: Assist with tickets, issue resolution, updates and accurate documentation.
- Troubleshooting: Resolve hardware, software, Microsoft 365, Windows desktop, printer and networking issues.
- Installations and Upgrades: Support deployments, upgrades and new system installations.
- Proactive Maintenance: Assist with monitoring, maintenance and improving client IT performance.
- Client Meetings: Attend client reviews, site visits and solution discussions when required.
- Technical Recommendations: Gather client requirements and assist with proposals, quotations and solution advice.
- Client Relationships: Build strong working relationships with clients, suppliers and internal teams.
- Internal Processes: Help improve onboarding, documentation standards and internal systems.
CANDIDATE REQUIREMENTS
- ESSENTIAL
- IT Support Experience: Previous experience in IT support, managed services or technical customer service.
- Microsoft 365 Knowledge: Good working knowledge of Microsoft 365 and Windows desktop environments.
- Networking Skills: Understanding of basic networking, hardware troubleshooting, printers and general business IT systems.
- Customer Service: Strong communication skills with a professional and confident client-facing manner.
- Driving Licence: Full UK driving licence is essential due to regular client visits across Lancashire and Greater Manchester.
- Own Vehicle: Access to your own vehicle for travelling to client sites, with mileage allowance paid.
- Organisation: Ability to manage priorities, workload and service requests effectively.
- Hybrid Working: Comfortable providing remote technical support, working from office locations and attending client sites.
- DESIRABLE
- MSP Background: Experience working within a Managed Service Provider environment.
- Client Meetings: Experience attending client meetings or supporting quotations and recommendations.
- Cyber Security: Understanding of cyber security best practices and secure IT environments.
- Backup Solutions: Knowledge of backup solutions, VoIP systems, firewalls or networking.
- Microsoft Licensing: Understanding of Microsoft 365 licensing.
- PSA And RMM Systems: Experience using PSA or RMM systems.
- Commercial Interest: An interest in client relationships, consultancy or technical sales.
BENEFITS
- Competitive salary based on experience.
- Company pension.
- Supportive and friendly working environment.
- Career progression opportunities.
- Exposure to a wide range of technologies and businesses.
- Training and development opportunities.
- Hybrid working opportunities.
- Company laptop and equipment.
- Mileage allowance for client visits.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
IT Support Engineer in Bury employer: AWD Online
Join a dynamic team as an IT Support Engineer in a supportive and friendly work environment that values employee growth and development. With competitive salaries, hybrid working options, and opportunities for career progression into senior roles or consultancy, this company is dedicated to fostering a culture of collaboration and innovation. Regular client interactions across Lancashire and Greater Manchester ensure a varied and engaging role, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Bury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT support questions your way. The more comfortable you are answering them, the better you'll come across when it counts.
✨Tip Number 3
Show off your skills! If you've got any projects or experiences that highlight your Microsoft 365 knowledge or troubleshooting prowess, be ready to discuss them. Real-life examples can make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from enthusiastic candidates who are ready to jump into the IT support scene!
We think you need these skills to ace IT Support Engineer in Bury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, service desk roles, and any client-facing skills. We want to see how your background fits the IT Support Engineer role, so don’t be shy about showcasing relevant experiences!
Show Off Your Soft Skills:As an IT Support Engineer, communication is key! We love candidates who can demonstrate strong customer service skills and a professional manner. Include examples of how you've successfully interacted with clients or resolved issues in the past.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AWD Online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role involves client-facing interactions, prepare examples that showcase your strong communication skills and professional manner. Think about times when you turned a frustrated client into a satisfied one!
✨Get Familiar with the Company
Research the company’s services and their client base in Lancashire and Greater Manchester. Understanding their business model will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Practice explaining how you would handle common IT support issues, such as resolving service desk tickets or conducting client site visits.
