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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Join a dynamic managed services provider in Bristol.
- Benefits: Competitive salary, 25 days holiday, training, and clear career progression.
- Other info: 100% office-based role with opportunities for overtime and professional development.
- Why this job: Kickstart your IT career in a collaborative and growth-focused environment.
- Qualifications: Experience with Windows, Microsoft 365, and basic networking skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems.
We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies.
As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs.
Working as an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will troubleshoot Windows systems, Microsoft 365, Active Directory and networking issues while maintaining accurate ticket records and escalating where required.
This is an excellent opportunity to develop your career in IT support within a collaborative, growth-focused environment offering training and progression.
Your duties as the IT Support Engineer / 1st Line Technical Support Service Desk Analyst include:
- Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft 365, hardware and basic network issues
- Service Request Handling: Manage account creation, password resets, mailbox changes and software installations
- System Monitoring: Respond to alerts and assist with routine maintenance tasks
Previous experience in an IT support, service desk or helpdesk environment
Experience supporting Windows 10/11 and Microsoft 365
Knowledge of Active Directory and user account management
Basic networking knowledge including DNS, DHCP and VPN
Competitive salary ~ Overtime or Time Off in Lieu (TOIL) ~ Pension scheme ~ 25 days holiday plus birthday leave ~ Training and certifications ~ Clear career progression opportunities
IT Support Engineer / IT Technical Service Desk Technician in Bristol employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / IT Technical Service Desk Technician in Bristol
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 10/11, Microsoft 365, and basic networking. We want to see you troubleshooting like a pro when you walk into that interview.
✨Tip Number 2
Practice your customer service skills! Remember, as an IT Support Engineer, you'll be the first point of contact. Show us you can handle tricky situations with a smile and keep clients happy.
✨Tip Number 3
Network, network, network! Connect with professionals in the field through LinkedIn or local meetups. We love seeing candidates who are proactive about building relationships in the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to grow with us in the IT support world.
We think you need these skills to ace IT Support Engineer / IT Technical Service Desk Technician in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits the role of IT Support Engineer, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your customer service skills.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at AWD Online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like DNS and DHCP. Being able to confidently discuss these topics will show that you're ready to tackle the technical challenges of the role.
✨Practice Common Support Scenarios
Prepare for the interview by practising how you would handle common IT support scenarios, such as password resets or troubleshooting network issues. This will help you articulate your thought process and problem-solving skills during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the types of clients you'll be supporting. This shows your genuine interest in the role and helps you assess if it's the right fit for you.