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- Tasks: Support Microsoft Teams Phone deployments and troubleshoot IT issues across customer sites.
- Company: Join a forward-thinking tech company transforming communication solutions.
- Benefits: Up to £35,000 salary, 25 days holiday, health cash plan, and employee discounts.
- Why this job: Gain hands-on experience in IT transformation and develop skills for future career growth.
- Qualifications: Experience with Microsoft 365 and telephony systems; strong communication skills required.
- Other info: Field-based role with potential for career advancement in project management or consultancy.
The predicted salary is between 28000 - 42000 £ per year.
An exciting opportunity for a technically minded IT professional to support Microsoft Teams Phone and unified communications deployments across customer sites. This role involves IT support, telephony configuration, Microsoft 365 environments, device deployment, and troubleshooting as part of major digital transformation projects.
This position is officially known within the organisation as a Site Transition Technician.
SALARY: Up to £35,000 per annum (depending on experience) + Benefits
LOCATION: Field based role working at customer sites UK-wide (with occasional visits to the company offices in Bristol)
JOB TYPE: Fixed-Term Contract (Ending 18 December 2026 with potential to extend)
WORKING HOURS: Monday to Friday, 37.5 hours per week
PLEASE NOTE: Candidates will need a Full Driving Licence & Right to work in the UK
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Support Engineer / Deployment Technician to support the deployment of Microsoft Teams Phone and enterprise voice technologies across customer environments. As the IT Support Engineer / Deployment Technician you will assess IT readiness, deploy devices, and assist with the rollout of unified communications solutions including Microsoft 365, VoIP and telephony services. Working closely with consultants and project managers, you will help ensure smooth transitions and successful go-live activities.
The IT Support Engineer / Deployment Technician plays a key role in delivering technical deployment support, device configuration and user guidance across multiple client sites throughout the UK. This position offers excellent exposure to large-scale UC projects and can act as a stepping stone into technical consultancy, project management or technical operations roles within a growing IT environment.
The company specialise in helping organisations maximise their investments in Microsoft 365, Azure and Teams voice management. They provide expert consultancy, 24/7 support, and automation-driven administration and configuration services to streamline communication, enhance collaboration and boost productivity for their clients.
DUTIES
- Site Readiness Assessments: Assess customer IT environments to ensure readiness for Microsoft Teams Phone and enterprise voice deployments
- Device Deployment & Configuration: Install, configure and test Microsoft Teams-certified desk phones and endpoint devices across customer sites
- System Setup: Configure device profiles, calling policies and user settings within Microsoft Teams environments
- Deployment Support: Assist with rollout activities including floorwalking, early user support and site migration assistance
- Testing & Validation: Perform inbound and outbound call testing to confirm successful deployment and accurate call routing
- Technical Troubleshooting: Diagnose and resolve technical issues during deployment, escalating where necessary
- User Guidance: Provide support and guidance to end users on phone functionality, Teams soft client features and call management
- Project Collaboration: Work closely with consultants and project managers to support successful delivery of unified communications projects
CANDIDATE REQUIREMENTS
Essential
- Proven experience with Microsoft 365, Microsoft Teams Phone and the wider unified communications ecosystem
- Knowledge of telephony systems including physical phone hardware setup and configuration
- Good general IT literacy including Microsoft Windows and networking fundamentals related to voice and UC solutions
- Strong verbal and written communication skills with the ability to clearly explain technical information
- Excellent interpersonal skills with the ability to build positive relationships with colleagues, clients and external partners
- Strong organisational and time management skills with the ability to manage multiple site activities
- Full UK driving licence
- Right to work in the UK
- Eligible to obtain Security Check (SC) clearance?
Desirable
- Microsoft 365 certification or equivalent technical accreditation
- Experience with SIP trunking, PBX systems and VoIP technologies
- Experience supporting large-scale unified communications or voice deployment projects
- Degree or professional certifications in Technology or Business Management
WHY JOIN
- Be part of a forward-thinking team delivering real impact
- Gain hands-on experience in IT transformation projects
- Develop skills that can lead to roles in Project Management, Technical Consultancy, and more
- Develop your knowledge of Microsoft tooling
- Great employee benefits which include:
- 25 days holiday (plus bank holidays)
- Company pension
- Income Protection
- Health Cash Plan
- Death in Service (4 x salary)
- Enhanced family leave policies
- Employee discounts
- Volunteer Day
Dont meet every requirement? If youre passionate about IT and excited about this role, we still encourage you to apply even if your experience doesnt perfectly match all the requirements. You may be exactly who the company is looking for.
APPLY TODAY
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
IT Support Engineer / Deployment Technician in Bristol employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / Deployment Technician in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with Microsoft Teams and unified communications. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or offer to help friends with their tech issues. This not only sharpens your skills but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios related to Microsoft Teams and telephony systems. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace IT Support Engineer / Deployment Technician in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and unified communications. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for IT and deployment projects.
Show Off Your Troubleshooting Skills: Since this role involves a lot of technical troubleshooting, make sure to include examples of how you've successfully diagnosed and resolved issues in past positions. We want to know you can handle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at AWD online
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Teams Phone, and telephony systems. Be ready to discuss your experience with device deployment and configuration, as well as any troubleshooting you've done in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of user guidance and collaboration, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with clients or colleagues to resolve issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific deployment scenarios or technical challenges. Prepare by thinking through past experiences where you had to assess IT readiness or troubleshoot during a rollout.
✨Demonstrate Your Organisational Skills
This job requires managing multiple site activities, so be ready to discuss how you prioritise tasks and manage your time effectively. Share examples of how you've juggled different responsibilities in previous roles.