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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Join a dynamic managed services provider in Bristol.
- Benefits: Enjoy competitive salary, 25 days holiday, and training opportunities.
- Other info: Great chance for career progression and skill development.
- Why this job: Kickstart your IT career in a collaborative and growth-focused environment.
- Qualifications: Experience in IT support and knowledge of Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems.
We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer, you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs.
Working as an IT Support Engineer, you will troubleshoot Windows systems, Microsoft 365, Active Directory and networking issues while maintaining accurate ticket records and escalating where required. This is an excellent opportunity to develop your career in IT support within a collaborative, growth-focused environment offering training and progression.
DUTIES- Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems
- Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft 365, hardware and basic network issues
- Service Request Handling: Manage account creation, password resets, mailbox changes and software installations
- Ticket Ownership: Log, update and manage tickets through to resolution using PSA/RMM tools
- Customer Communication: Provide clear updates and maintain strong customer service throughout
- Escalation Management: Escalate complex issues with accurate and detailed notes
- System Monitoring: Respond to alerts and assist with routine maintenance tasks
- Documentation: Create and update knowledge base articles and record troubleshooting steps
- Continuous Improvement: Identify recurring issues and contribute to service improvements
- Previous experience in an IT support, service desk or helpdesk environment
- Experience supporting Windows 10/11 and Microsoft 365
- Knowledge of Active Directory and user account management
- Basic networking knowledge including DNS, DHCP and VPN
- Experience using ticketing systems, PSA or RMM tools
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to prioritise workload and work under pressure
- A proactive approach with a desire to learn and develop
- A team-oriented mindset with a positive attitude
- Competitive salary
- Overtime or Time Off in Lieu (TOIL)
- Pension scheme
- 25 days holiday plus birthday leave
- Training and certifications
- Clear career progression opportunities
IT Support Engineer / 1st Line Technical Support Service Desk Analyst (AWDO-P14585) in Bristol) employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / 1st Line Technical Support Service Desk Analyst (AWDO-P14585) in Bristol)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We want you to shine when they ask how you'd handle a tricky Windows issue or a customer service challenge.
✨Tip Number 3
Show off your passion for IT! During interviews, share your experiences with tech projects or any self-learning you've done. It’s all about demonstrating that proactive approach we love to see.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer / 1st Line Technical Support Service Desk Analyst (AWDO-P14585) in Bristol)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, Microsoft 365, and any relevant technical support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Engineer role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality in applications.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you’ve resolved problems and improved processes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at AWD Online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like DNS and DHCP. Being able to confidently discuss these topics will show that you're ready to tackle the technical challenges of the role.
✨Practice Your Troubleshooting Skills
Prepare for common troubleshooting scenarios you might face in the role. Think about how you would approach diagnosing and resolving issues, and be ready to walk the interviewer through your thought process. This will demonstrate your problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Familiarise Yourself with Ticketing Systems
If you have experience with PSA or RMM tools, make sure to mention it. If not, do a bit of research on common ticketing systems used in IT support. Understanding how to log and manage tickets will give you an edge in the interview.