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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Join a dynamic managed services provider in Bristol.
- Benefits: Enjoy competitive salary, 25 days holiday, and training opportunities.
- Other info: Full-time role with clear career progression and supportive team culture.
- Why this job: Kickstart your IT career in a collaborative and growth-focused environment.
- Qualifications: Experience with Windows, Microsoft 365, and basic networking is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems.
We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies.
As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs.
Working as an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will troubleshoot Windows systems, Microsoft 365, Active Directory and networking issues while maintaining accurate ticket records and escalating where required.
This is an excellent opportunity to develop your career in IT support within a collaborative, growth-focused environment offering training and progression.
Your duties include:
- Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft 365, hardware and basic network issues
- Service Request Handling: Manage account creation, password resets, mailbox changes and software installations
- System Monitoring: Respond to alerts and assist with routine maintenance tasks
Previous experience in an IT support, service desk or helpdesk environment is required, along with experience supporting Windows 10/11 and Microsoft 365. Knowledge of Active Directory and user account management, as well as basic networking knowledge including DNS, DHCP and VPN is also necessary.
Benefits include a competitive salary, overtime or Time Off in Lieu (TOIL), pension scheme, 25 days holiday plus birthday leave, training and certifications, and clear career progression opportunities.
IT Service Desk Analyst/support Engineer in Bristol employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst/support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can diagnose and fix issues with Windows or Microsoft 365. This hands-on experience will boost your confidence during interviews.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle specific technical problems or customer service scenarios. We recommend role-playing with a friend to nail down your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Analyst/support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits the role of an IT Support Engineer!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills: As a Service Desk Analyst, customer service is key. Share examples of how you've helped users in the past, whether it's resolving issues or providing guidance. We love seeing that proactive attitude!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at AWD Online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience.
✨Showcase Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for clients. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to remain calm under pressure and resolve issues efficiently.
✨Practice Troubleshooting Scenarios
Think of common technical problems you might face in this role and practice explaining how you'd troubleshoot them. This could include diagnosing hardware issues or managing service requests. Being able to articulate your thought process will impress the interviewers.
✨Ask Insightful Questions
Prepare a few questions about the company culture, training opportunities, and career progression. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers!