At a Glance
- Tasks: Assist customers with insurance queries and provide support throughout their journey.
- Company: Well-established insurance company with a customer-first approach.
- Benefits: Fully remote role, supportive team, and opportunities for growth.
- Other info: Flexible work environment with all training provided.
- Why this job: Join a friendly team and make a real difference in customers' lives.
- Qualifications: Experience in customer service or phone-based sales is essential.
Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for a well-established insurance company.
SALARY: £25,000 per annum
LOCATION: Remote / Working from Home - candidates MUST be UK based
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with:
- New prospects: Helping them understand the products and find the right insurance cover for their needs
- Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals
As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment.
DUTIES
Your duties as a Customer Service Adviser / Sales Support Agent will include:
- Answer inbound calls and respond to customer queries with clarity and professionalism
- Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs
- Assist existing customers with policy queries, changes, and mid-term adjustments
- Provide friendly and accurate support throughout the customer journey — from quote to renewal
- Work independently and take ownership of your workload
CANDIDATE REQUIREMENTS
- Fluent in English
- Excellent phone manner with strong verbal communication skills
- Previous experience in customer service or phone-based sales (essential)
- A fast learner, confident using web-based systems
- Comfortable working independently in a 100% remote role
- Strong organisational skills and attention to detail
- Experience in the insurance industry (preferred but not essential)
BENEFITS
- Fully remote position with all training provided
- Opportunity to grow in a supportive, customer-first company
- No rigid scripts. Just real conversations and support
- A small friendly team of colleagues that works collaboratively
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Remote Customer Service Adviser / Sales Support Agent in Bournemouth employer: AWD Online
Join a well-established insurance company that prioritises a supportive and collaborative work culture, offering fully remote positions with comprehensive training. As a Customer Service Adviser / Sales Support Agent, you'll enjoy the flexibility of working from home while being part of a small, friendly team dedicated to providing exceptional customer service. With opportunities for personal growth and no rigid scripts, you can engage in meaningful conversations that truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Adviser / Sales Support Agent in Bournemouth
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their products, values, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since this role is all about communication, grab a friend and do some mock calls. Focus on being clear, friendly, and solution-oriented, just like you would with a real customer.
✨Tip Number 3
Show off your organisational skills during the interview. Share examples of how you've managed multiple tasks or handled customer queries efficiently. This will demonstrate that you can thrive in a remote environment and take ownership of your workload.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Remote Customer Service Adviser / Sales Support Agent in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any phone-based sales roles you've had. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your excellent telephone manner and organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Adviser role. Be personable and show us your passion for helping customers — we love a good story!
Show Off Your Skills:In your application, make sure to mention specific examples of how you've used your attention to detail and problem-solving skills in previous roles. We’re all about real conversations, so let us know how you’ve made a difference for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures it lands in the right hands. Plus, it shows us you’re keen on joining our friendly remote team!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, make sure you understand the insurance products the company offers. Familiarise yourself with common customer queries and how to address them. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Phone Manner
Since this is a phone-based role, practice your telephone manner. Record yourself answering common customer questions and listen back to ensure you sound clear, friendly, and professional. This will help you feel more confident during the actual interview.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and workload, especially in a remote setting. Share specific examples of how you've organised tasks or handled multiple customer queries efficiently in previous roles.
✨Emphasise Your People Skills
This role is all about being empathetic and solution-oriented. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to connect with people and provide excellent service, as this is key for the position.
