Support Worker / Caseworker
A rewarding frontline opportunity supporting adults and children affected by modern slavery in safehouse accommodation. Candidates will bring experience supporting vulnerable people, strong communication and safeguarding awareness, with compassion and resilience in a site-based role.
If you’ve also worked in the following roles, we’d also like to hear from you: Residential Support Worker, Community Support Worker, Safehouse Caseworker, Safe House Advocate, Modern Slavery Advocate, Human Trafficking Advocate, Victim Support Caseworker, Housing Support Worker
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female
This role is known within the organisation as a Modern Slavery Safehouse Advocate
SALARY: £25,287 - £27,993 per annum + Benefits
LOCATION: Travel required across the West Midlands area
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours, Monday to Friday, 9am–5pm; some work outside normal office hours may be required
PLEASE NOTE: Full driving licence with access to a vehicle and willingness to travel across sites is essential
JOB OVERVIEW
An opportunity to make a direct difference awaits in a specialist safehouse service supporting people recovering from modern slavery and human trafficking. The Support Worker / Caseworker promotes safety, independence and recovery through trauma-informed support.
The Support Worker / Caseworker manages casework, risk and needs assessments, journey plans, referrals and advocacy through the National Referral Mechanism and relevant entitlements.
The Support Worker / Caseworker also helps maintain safe accommodation, works with partner agencies and supports positive move-on outcomes.
DUTIES
Your duties as the Support Worker / Caseworker include:
- Client Support and Safety: Provide emotional and practical support, promote independence and maintain professional boundaries
- Risk, Needs and Journey Planning: Complete assessments, inductions, journey plans and case reviews within required timescales
- Advocacy and Entitlements: Provide one-to-one support and advocacy on rights, ECAT entitlements and the National Referral Mechanism
- Safehouse Accommodation: Support move-ins and move-on, uphold licence agreements and maintain health, fire, security and accommodation standards
- Partnership Working: Refer clients to services, attend multi-agency meetings and build effective partner relationships
- Case Management and Records: Maintain accurate records, respond to safeguarding concerns and work to contract requirements
- Service Quality and Development: Gather client feedback and contribute to service improvement, training and meetings
CANDIDATE REQUIREMENTS
ESSENTIAL
- A Level/Level 3 qualification (or equivalent); Level 2 may be considered where matched by relevant experience
- GCSE grade C/4 or above (or equivalent) in English and Maths
- Experience supporting vulnerable adults and children, recognising safeguarding concerns and responding appropriately
- Experience in a supportive setting for vulnerable people, including homelessness or destitution, and building partnerships with other agencies
- Knowledge of modern slavery and human trafficking, the National Referral Mechanism, risk management, safeguarding legislation and trauma-informed approaches
- Ability to manage a caseload, advocate effectively, prioritise under pressure, maintain professional boundaries and use Microsoft Office and virtual platforms
- Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female
- Full driving licence with access to a vehicle and willingness to travel across sites
- Eligibility to work in the UK
DESIRABLE
- Experience in a needs-led service undertaking risk and needs assessments and support planning
- Experience managing complex casework involving trauma, crisis intervention, mental health, substance misuse or safeguarding
- Experience working to a formal contract specification and performance targets
- Knowledge of public funds and entitlements, the Violence Against Women and Girls Strategy, complex needs and motivational interviewing
- Willingness to work evenings and weekends when required
BENEFITS
- Mileage allowance
- Training and development opportunities
- Employee Assistance Programme
- Access to group clinical supervision with a BACP trained counsellor
- 25 days annual leave (pro rata), plus bank holidays. Opportunities for this to be extended after 3 years of service
- 1 wellbeing day (pro rata)
- Annual leave ‘buy back’ scheme for those who want to purchase additional annual leave days
- Bi-annual staff away days
- Regular internal newsletter created by staff
- Time off in lieu (TOIL) when overtime is required
- 5% employer contribution to pension
This role requires a DBS check
JOB REF: AWDO-P15279
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